Joan Ramos

• Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
• Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
• Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
• Train staff in job duties, sanitation, and safety procedures.
• Ensure that food and service meet quality control standards.
• Address customers' complaints or concerns with professionalism.
• Maintain records of stock, repairs, sales, and wastage.

• Oversaw the operation of 14 delivery warehouses and 2 shipping branches to ensure efficiency and prevent operational errors.
• Lead a team of Supervisors for effective collaboration towards achieving set goals.
• Formulated business development strategies with proper coordination with J & T Headquarters.
• Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
• Enhanced customer satisfaction through focused staff training and regular performance evaluations.
• Provided ongoing support to team members during times of organizational change or restructuring efforts.
• Built strong rapport with vendors, securing favorable terms for contracts and negotiations.
• Exceeded regional sales targets consistently by cultivating strong relationships with key clients and partners.
• Implemented targeted marketing initiatives that resulted in increased brand recognition within the region.
• Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.

-Handled Credit One Bank Account

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

RPO Account

• Assisted in the recruitment and selection process for staffing needs related to operations roles for different companies handled by Manpower Agency based in Wisconsin.
• Conducted thorough pre-employment screenings, including reference checks, background verifications, and skills assessments, ensuring compliance with all legal regulations and company policies.
• Facilitated timely feedback exchanges between candidates and hiring managers throughout the selection process, fostering positive candidate experiences regardless of outcome.
• Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards ( Craiglist, Indeed, Linkedin)

• Streamlined processes for material procurement, optimizing inventory management and minimizing waste.
• Supported financial reporting accuracy, preparing precise payroll expense reports for finance department.
• Reduced costs for multiple projects, optimizing budgets through strategic material sourcing and vendor negotiations.

• Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
• Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
• Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
• Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Ensured compliance with dealership and manufacturer guidelines by maintaining accurate records of new car sales procedures.
• Managed appointment scheduling for test drives and consultations within the dealership''s CRM system delivering smooth customer experiences.