Summary
Overview
Work History
Education
Skills
Timeline
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Shane Togawa

Ajax,ON

Summary

Accomplished Middleware Specialist with a proven track record at the Government of Ontario, enhancing customer satisfaction and cybersecurity. Skilled in analytical thinking and expert problem-solving, I've led cross-functional teams to streamline operations and foster knowledge sharing, significantly improving project delivery and operational efficiency.

Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.

Overview

36
36
years of professional experience

Work History

Middleware Specialist

Goverment of Ontario
06.2014 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.

Senior Technical Analyst

CompuCom
01.1996 - 06.2014
  • Spearheaded efforts to improve collaboration between technical analysts and other departments, fostering a culture of knowledge sharing and mutual support.
  • Aligned technology initiatives with organizational goals to drive growth and competitiveness within the market space.
  • Streamlined technical processes by identifying inefficiencies and implementing improved solutions.
  • Conducted thorough research on emerging technologies to stay ahead of industry trends and inform strategic decisionmaking.
  • Collaborated with cross-functional teams to develop innovative technology solutions for business needs.
  • Resolved critical issues by conducting root cause analyses, developing corrective action plans, and preventing future occurrences.
  • Established standardized methodologies across various departments aimed at streamlining operations while minimizing risks associated with implementing new technologies.
  • Assisted in long-term planning efforts by providing insights into emerging technological advancements relevant to strategic objectives of the organization.
  • Improved overall user experience within internal systems through rigorous usability testing leading up to final product launch.

Technical Support Engineer

Keating Technologies
01.2004 - 01.2007
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.

Technical Team-Lead

Bank of Montreal, BMO
10.1996 - 06.2003
  • Contributed to business growth by successfully executing projects that generated new revenue streams or cost savings for clients.
  • Enhanced software quality by conducting thorough code reviews and providing constructive feedback to team members.
  • Boosted employee engagement levels with regular one-on-one meetings, open forums for discussion, and clear career progression pathways for team members.
  • Facilitated knowledge sharing sessions among team members to promote best practices and enhance overall skillset within the organization.

Independent Consultant

Continuum Canada Inx.
06.1996 - 02.1998
  • Handled confidential customer business and operational information.
  • Fostered strong relationships with clients through consistent communication and collaboration.
  • Managed multiple projects concurrently, ensuring timely delivery and high-quality results.
  • Conducted meetings with clients to determine project intent, requirements and budgets.

Senior Technical Analyst

Insurance Bureau of Canada
03.1989 - 06.1996
  • Aligned technology initiatives with organizational goals to drive growth and competitiveness within the market space.
  • Spearheaded efforts to improve collaboration between technical analysts and other departments, fostering a culture of knowledge sharing and mutual support.
  • Conducted thorough research on emerging technologies to stay ahead of industry trends and inform strategic decisionmaking.

Education

Associate of Science - Computer And Information Systems

Herzing Institues

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management

Timeline

Middleware Specialist

Goverment of Ontario
06.2014 - Current

Technical Support Engineer

Keating Technologies
01.2004 - 01.2007

Technical Team-Lead

Bank of Montreal, BMO
10.1996 - 06.2003

Independent Consultant

Continuum Canada Inx.
06.1996 - 02.1998

Senior Technical Analyst

CompuCom
01.1996 - 06.2014

Senior Technical Analyst

Insurance Bureau of Canada
03.1989 - 06.1996

Associate of Science - Computer And Information Systems

Herzing Institues

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Shane Togawa