Shane Snider
Hamilton,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Bus Operator
CITY OF HAMILTON, Public Works
Hamilton, ON
04.2015 - Current
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
Cleaning Contractor
Self-employeed
Hamilton, ON
01.2005 - 01.2014
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Expanded clientele through effective networking and promotion of company services.
Education Coordinator
Hamilton AIDS Network
Hamilton, ON
02.1997 - 02.2000
- Developed strategic partnerships with local organizations, expanding program reach and fostering collaborative opportunities.
- Managed budgets and secured grant funding, ensuring the sustainability of community education initiatives.
- Recruited trained, and supervised a diverse team of volunteers to support program delivery and enhance participant experiences.
- Organized special events such as workshops, seminars, and guest speaker series to promote lifelong learning within the community.
- Worked with other departments to coordinate education across variety of teams and personalities.
Education
High School Diploma -
Winona High School
Winona, ON02.1990
Skills
- Analytical Thinking
- Team Development
- Regulatory Compliance
- Continuous Improvement
- Decision Making
- Technical Expertise
Timeline
Bus Operator
CITY OF HAMILTON, Public Works
04.2015 - Current
Cleaning Contractor
Self-employeed
01.2005 - 01.2014
Education Coordinator
Hamilton AIDS Network
02.1997 - 02.2000
High School Diploma -
Winona High School