Shane Snider
Hamilton,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Bus Operator
CITY OF HAMILTON, Public Works
04.2015 - Current
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
Cleaning Contractor
Self-employeed
01.2005 - 01.2014
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Expanded clientele through effective networking and promotion of company services.
Education Coordinator
Hamilton AIDS Network
02.1997 - 02.2000
- Developed strategic partnerships with local organizations, expanding program reach and fostering collaborative opportunities.
- Managed budgets and secured grant funding, ensuring the sustainability of community education initiatives.
- Recruited trained, and supervised a diverse team of volunteers to support program delivery and enhance participant experiences.
- Organized special events such as workshops, seminars, and guest speaker series to promote lifelong learning within the community.
- Worked with other departments to coordinate education across variety of teams and personalities.
Education
High School Diploma -
Winona High School
Winona, ON02.1990
Skills
- Analytical Thinking
- Team Development
- Regulatory Compliance
- Continuous Improvement
- Decision Making
- Technical Expertise
Timeline
Bus Operator
CITY OF HAMILTON, Public Works
04.2015 - Current
Cleaning Contractor
Self-employeed
01.2005 - 01.2014
Education Coordinator
Hamilton AIDS Network
02.1997 - 02.2000
High School Diploma -
Winona High School
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