Shane Smith
Toronto,Canada
Summary
Summary
Versatile and results-driven professional with experience in training, operations management, customer service, and leadership. Proven ability to train and develop teams, manage multiple priorities, and effectively communicate in diverse environments. Skilled in conflict resolution, staff training, and organizational management, with a strong ability to adapt to new challenges. Passionate about problem-solving and delivering high-quality service across various industries. Certified in Psychological First Aid, Workplace Health & Safety, and First Aid Level C.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Non-profit Founder
Adopt and Train Foundation
04.2022 - Current
- Rescued dogs from shelters and trained them to provide emotional support to those suffering from mental health.
- Educate dog owners on the proper care and post-training exercises.
- Created promotional materials for all fundraising initiatives including brochures, flyers, emails, and social media posts.
- Prepared grant applications for submission to private foundations or government agencies.
Head Trainer and Founder
Protection-K9
04.2017 - Current
- Establish curricula to offer quality training.
- Consult and evaluate the behavior and disposition of the client's dog to apply the most effective training plan.
- Developed working K9 for security and law enforcement.
- Encourage and build trust between dogs and their handlers.
- Manage administrative and business-related tasks, including planning, marketing campaigns, bookkeeping, billing, and interacting with potential clients.
- Developed and implemented training programs for new hires and existing employees.
- Conducted performance reviews to assess employee progress and identify areas of improvement.
Fork Lift Driver
Veolia Water
04.2022 - 01.2023
- Ensure smooth operation of the factory floor.
- Annotated and logged incoming delivery details
- Support team in completing multiple tasks
- Keep work areas clean of debris and spills.
- Worked alternating shift work, mornings, and nights.
- A licensed forklift operator is in charge of moving heavy items around the factory floor.
Sales Representative
Roy Foss Chevrolet
08.2017 - 08.2018
- Worked with marketing team and finance manager to grow customer base
- Secured sales and qualified buyers for purchase after negotiating prices and overcoming objections
- Developed comprehensive knowledge and understanding of different automobile features and characteristics in order to secure sales
Customer Service Representative
TD Canada Trust
10.2013 - 07.2016
- Promoted facility security by monitoring customer behaviors and following established protocols.
- Efficiently answered customers' queries and solved concerns.
- Monitored and investigated suspicious activities in customers' accounts.
- Complied with bank operations, security procedures, and operations by keeping information confidential.
- Worked with vulnerable persons, ensured public safety, and remained calm while resolving conflicts.
- Handled sensitive and confidential information using discretion and judgment.
Education
Certificate Program - Assessing Mental Health
UofT
06-2024
DIPLOMA - Advanced Public Relations
Humber College Lakeshore Campus
03.2020
Skills
- Staff Training and Development
- Canine handling and training
- Human Resources Management
- Operations Management
- Conflict Mediation
- Effective Communication
- Managing multiple priorities
Certification
- Psychological First Aid
- Worker Health & Safety
- First Aid Level C
- firearms license PAL/RPAL
References
References available upon request.
Timeline
Non-profit Founder
Adopt and Train Foundation
04.2022 - Current
Fork Lift Driver
Veolia Water
04.2022 - 01.2023
Sales Representative
Roy Foss Chevrolet
08.2017 - 08.2018
Head Trainer and Founder
Protection-K9
04.2017 - Current
Customer Service Representative
TD Canada Trust
10.2013 - 07.2016
Certificate Program - Assessing Mental Health
UofT
DIPLOMA - Advanced Public Relations
Humber College Lakeshore Campus
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