Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

SHANE SIVELL

TORONTO,ON

Summary

Enthusiastic service industry professional with experience in creating innovative cocktails and managing busy bar settings. Possesses a thorough knowledge of spirits and beer, excellent multitasking and problem-solving skills, and a passion for creating an enjoyable environment for guests. Highly organized and able to handle multiple tasks in a fast-paced environment with a commitment to professionalism and customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

O'Gradys
05.2022 - 11.2023
  • Greeted and accommodated guests, building positive experience from first interaction
  • Encouraged guests to buy additional items such as appetizers, drinks, and desserts
  • Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders
  • Provided excellent customer service by anticipating needs and responding promptly to requests.

Bartender/Server

Wylie's Pub
08.2018 - 04.2022
  • Established a rapport with regulars through friendly conversation
  • Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions
  • Trained and mentored new team members in proper bar operations.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Closed out cash register and prepared cashier report at close of business.
  • Developed new signature cocktails to support bar marketing brand and increase profits.

Bartender/Server

Mackenzie's Pub
08.2017 - 04.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Bartender

Remington's
06.2016 - 07.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bartender

Eat My Martini
01.2014 - 05.2016
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Education

Diploma - Acting

Humber College
Toronto, ON
05.2018

Associate in Arts (A.A.) - Political Science

York University
Toronto, ON
04.2014

Skills

  • High-Volume Dining
  • Guest Relations Management
  • Sales Expertise
  • Wine & Liquor Service
  • Error Identification
  • Reconciling Cash Drawers
  • Classic Cocktails

Certification

  • Smart Serve
  • Health and Safety Awareness

References

References available upon request

Timeline

Server

O'Gradys
05.2022 - 11.2023

Bartender/Server

Wylie's Pub
08.2018 - 04.2022

Bartender/Server

Mackenzie's Pub
08.2017 - 04.2018

Bartender

Remington's
06.2016 - 07.2017

Bartender

Eat My Martini
01.2014 - 05.2016

Diploma - Acting

Humber College

Associate in Arts (A.A.) - Political Science

York University

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SHANE SIVELL