Shane Raven
Laval,QC
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Experienced on business and systems requirements and user acceptance testing. Diligent worker with strong communication and task prioritization skills. Accomplished at leveraging past lessons to inform future decision-making.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Business Analyst
COFOMO
11.2021 - 01.2023
- Delivered analysis of market on various software used for project portfolio management
- Analyzed and delivered model describing how Prince2 methodology and processes support Cobit principles and objectives
- Interacted with clients to understand business needs and translate them into requirements and project scope
- Collaborated with stakeholders to identify business needs and data sources
- Performed gap analysis to identify areas of improvement or requirements gaps
- Delivered acceptance test plan to ensure that call acceptance requirements are met
- Delivered system data matrix identifying what, where and when information was used from various systems.
Functional Business Analyst
Abilis Solution inc
03.2017 - 10.2021
- Analyze and develop business case requirements in collaboration with project teams
- Implement Scrum and Agile methodologies for project development and conceptualization
- Implement best practices for collecting, reviewing and analyzing data requirements
- Define configuration specifications and business analysis requirements
- Determine process requirements to create workflow diagrams
- Develop and convert business needs and requirements into user stories (practical scenarios illustrating documented procedures), in collaboration with application specialists
- Proofread deliverables to ensure accuracy and quality and to minimize revision cycles
- Document system processes in Abilis library content (JAMA)
- Recommend strategic solutions for technical problems to IT department and company stakeholders
- Apply strategic business process modelling, traceability and quality management techniques
- Ensure that project status and issues are communicated to project manager promptly
- Propose best practices for effective communication and problem-solving for all projects
- Performed gap analysis to identify areas of improvement
- Travel and participate in workshops with customers to collect requirements
- Visit correctional offices to understand business needs and translate into requirements and project scope.
Business Analyst / Functional Business Analyst
ACN, All Communication Network
10.2007 - 12.2016
- Interacted with internal customers to understand business needs and translate into requirements and project scope
- Analyze and develop business case requirements in collaboration with project teams
- Collaborated with stakeholders to define project objectives and criteria
- Implement Waterfall, Scrum and Agile methodologies for project development and conceptualization
- Implement best practices for collecting, reviewing and analyzing data requirements
- Prioritize requirements and create conceptual prototypes and mock-ups
- Define configuration specifications and business analysis requirements
- Research, create and generate process and requirements documents, as well as workflow diagrams
- Develop and convert business needs and requirements into user stories (practical scenarios illustrating documented procedures), in collaboration with application specialists
- Conceptualize supply chain business process flows using process modelling tool
- Document practical instructions for end user, demonstrating execution of process tasks using ACN software solutions
- Proofread deliverables to produce accurate, quality work and reduce revision cycles
- Design, document and maintain system processes in ACN library content
- Act as technical liaison between IT department and company's stakeholders
- Provide expertise on system limitations/capabilities about business objectives
- Propose strategic solutions for technical problems to IT department and company stakeholders
- Apply strategic business process modelling, traceability and quality management techniques
- Run user acceptance tests for new initiatives
- Present deliverables at regular intervals during development process for validation and approval
- Ensure that project status and issues are communicated to project manager promptly
- Implement best practices for effective communication and problem-solving for all projects
- Acquire in-depth knowledge of provisioning operations and relations with third-party suppliers
- Contribute to implementation of internal procurement system tools (DDEM/PWT) and future developments
- Prepare and deliver on-site training sessions for procurement agents
- Work remotely and independently while reporting to U.S. Headquarters
- Collaborate with IT, project teams and other departments in U.S.
Provisioning Supervisor
ACN, All Communication Network
10.2003 - 10.2007
- Supervise provisioning department
- Work as agent in provisioning department
- Answered calls for Field Support Services (FSS) and Customer Services
Education
Baccalaureate Degree - 3D animation and design, Animation and Design
NAD - School of Digital Arts, Animation And Design
Montreal, QC2003
Skills
- Active Listening
- Strong Interpersonal Skills
- Team Player
- Needs Assessment
- Systems Analysis
- Critical Thinking
- Business Requirements
- Business Process Mapping
- Process Flow Diagram Creation
- Process Optimization
- Judgment and Decision-Making
- Microsoft Office Suite
- Microsoft Visio
Certification
- Certified Prince2 Foundation, People Cert - 2022
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Business Analyst
COFOMO
11.2021 - 01.2023
Functional Business Analyst
Abilis Solution inc
03.2017 - 10.2021
Business Analyst / Functional Business Analyst
ACN, All Communication Network
10.2007 - 12.2016
Provisioning Supervisor
ACN, All Communication Network
10.2003 - 10.2007
Baccalaureate Degree - 3D animation and design, Animation and Design
NAD - School of Digital Arts, Animation And Design
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