Shane Nobiss
Landmark,MB
Summary
Seasoned Hotel General Manager with a proven track record at Comfort Inn by Choice Hotels, excelling in guest experiences and revenue optimization. Leveraged outstanding communication and leadership skills to boost guest satisfaction and streamline operations. Certified in Choice Brand Host Program, adept at vendor interactions and team mentoring, significantly enhancing operational efficiency and profitability.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Hotel General Manager
Comfort Inn by Choice Hotels
09.2017 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Provided exceptional service and assistance to guests upon check-in.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Increased customer service ratings through personable service.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Oversaw day-to-day operations of 79-room hotel with staff of 22 employees.
- Created and managed accurate occupancy forecasts and budgets.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Helped with onboarding and training newly hired GM's with some travel to locations
- Effectively ran multiple hotels that were without management
Hotel General Manager
Marlborough Hotel
03.2014 - 09.2017
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Encouraged community involvement by partnering with local organizations and sponsoring events that benefit the area.
- Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
- Organized special events and promotions to attract new clientele while maintaining excellent relations with existing guests.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Implemented innovative guest amenities to stay ahead of industry trends, distinguishing the hotel from competitors and offering unique experiences.
- Enhanced food and beverage offerings by collaborating with culinary teams on menu development, presentation standards, and pricing strategies.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
- Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
- Launched successful loyalty programs to retain valuable customers and boost repeat business visits.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Developed and implemented marketing strategies to promote hotel services.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Fostered safe lodging environment with reliable and effective security services.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Oversaw day-to-day operations of 147-room hotel with staff of 120 employees.
- Evaluated and promptly resolved lodging facility operational issues.
- Created and managed accurate occupancy forecasts and budgets.
- Planned and executed marketing activities to improve property brand and increase revenue.
Hotel General Manager
Howard Johnson Express Inn
09.2008 - 03.2014
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Encouraged community involvement by partnering with local organizations and sponsoring events that benefit the area.
- Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Organized special events and promotions to attract new clientele while maintaining excellent relations with existing guests.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Implemented innovative guest amenities to stay ahead of industry trends, distinguishing the hotel from competitors and offering unique experiences.
- Enhanced food and beverage offerings by collaborating with culinary teams on menu development, presentation standards, and pricing strategies.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
- Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
- Oversaw day-to-day operations of 59-room hotel with staff of 15 employees.
Restaurant General Manager
Montana's BBQ & Bar
02.2000 - 09.2008
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Maintained facility and grounds to present positive image.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
Bachelor of Divinity - Religious Studies
Millar College
Pambrun, SK03-1999
Skills
- Guest experiences
- Vendor interaction
- Office and staff streamlining
- Guest accommodations
- Member development
- Training and mentoring
- Outstanding communication skills
- Revenue optimization
- Reporting
- Teamwork and leadership
- Food and beverage knowledge
- Choice Brand Host Program Certified
Languages
English
Full Professional
Timeline
Hotel General Manager
Comfort Inn by Choice Hotels
09.2017 - Current
Hotel General Manager
Marlborough Hotel
03.2014 - 09.2017
Hotel General Manager
Howard Johnson Express Inn
09.2008 - 03.2014
Restaurant General Manager
Montana's BBQ & Bar
02.2000 - 09.2008
Bachelor of Divinity - Religious Studies
Millar College
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