Shane Nelson

2022 to present Manitoba Installation Manager-LeafFilter. I was hired to launch a new branch and drove multiple improvements in personnel, install practices, and training processes that resulted in growing the business from $100,000 to $5,000,000 installed in 2024 and projecting a further growth to $6,500,000 per annum. All of this has been accomplished while supporting other teams beyond my responsibility in order to consistently exceed goals set by corporate.

Responsibilities include: recruiting, hiring and managing a team of trainers, service techs, installers and contractors. Managing warehouse operations , scheduling, warranty issues, customer service and contracting. Working with several department heads to achieve and exceed targets.

• Recruited, hired and managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
• Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
• Managed installation schedules proactively to avoid delays and significantly improve volume of installations.
• Conducted regular progress meetings with team members to track performance and improve quality and and quantity of jobs installed.
• Coordinated all aspects of installations including labor allocation, material procurement and vendor management.
• Achieved significant reduction in installation errors by conducting thorough training sessions for new hires.
• Enhanced customer trust, providing clear communication and updates throughout installation process.
• Optimized resource allocation, assigning team members to projects based on skills and experience.
• Facilitated cross-departmental collaboration to address installation challenges, ensuring timely project completion.

• Function as a full-time contractor servicing Winnipeg and surrounding areas for Bell MTS in troubleshooting, repairing, installing and commissioning equipment and cabling for commercial and residential customers
• train new hires and technicians on safety, work quality and skills improvement.
• Work with supervisory team to improve employee engagement and efficiency with several aspects of the installation and service process.

• Recruited for a term seasonal position to manage a restaurant in Churchill, Manitoba
• Acted as a customer ambassador in improving service delivery and rectifying customer concerns
• Ensured staff complied with policies, procedures and regulations to meet organizational and client expectations

• Sold and installed cable TV, phone, Internet and data services
• Continually up-sold commercial and residential clients on new services to maximize business and client satisfaction
• Consistently lead the install department in sales and constantly placed in the top 20% of employees for install quality.
• Provided ride along training to new hires and was relied upon to launch new product installation projects in Alberta and Manitoba

• Supervised 1-6 millwrights and technicians on projects
• Project managed the design and build of customized production equipment for manufacturing and food processing clients, such as Maple Leaf Foods, Omniglass, Kitchen Craft, and Monarch Industries
• Promoted plant equipment design and installation services, on-site client inventory management, parts, scheduled preventative maintenance contracts, and equipment repairs
• Performed extensive travel in a large geographic area to perform ROI analyses of customer requirements to identify cost savings through company services and products
• Acted as a technical resource to all technicians for projects and client equipment maintenance requirements
• Created quarterly and annual sales plans, goals and budgets
• Performed business case analysis/analytics to identify and capitalize on new revenue opportunities
• Designed and scheduled clients’ maintenance programs for all plant equipment
• Costed and quoted projects to maximize profitability
• Demonstrated expertise in troubleshooting clients’ equipment failures and recommending solutions
• Collaborated with the millwrights, engineers and electricians in resolving complex issues
• Coordinated and scheduled service calls throughout Manitoba and Ontario
• Commenced employment processing and shipping parts orders