SHANE NAGEL
Napa
Summary
Dynamic and detail-oriented professional with extensive experience in customer service. Expertise in property acquisition, leasing, customer relations, and facility staff management. Thrives on implementing strategic solutions and dedicated to enhancing operational efficiency while elevating customer satisfaction to new heights.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Sares-Regis Group
03.2023 - Current
- Possess a high level of proficiency in delivering outstanding customer service
- Foster positive and proactive relationships with residents/prospective clients, striving to ensure that their experience was of the utmost quality, from finish to start
- Manage all reports related to lease renewal, renters' insurance, balance dues, and financials
Therapy Spa Attendant
True REST Float Spa
07.2021 - 03.2023
- Assisted clients by answering questions/inquiries, booking appointments, and checking clients in/out of appointments, and responded to all telephone/email inquiries promptly
- Maintained effective communication with supervisors and other team members
- Assisted in the expansion of memberships company-wide
Front Desk Associate
Dave and Busters, INC.
08.2020 - 07.2021
- Provided an exceptional guest experience by greeting guests with a cheerful demeanor and eagerness, while managing game rentals, merchandise sales, and telephone inquiries
- Worked as a team lead throughout employment
- Supervised a team of over 10+ people throughout rotating shifts
- Engaged in discussions with upper management regarding any areas of concern or needed improvement
Education
High School Diploma -
Napa Valley Adult Education
06.2021
Skills
- Microsoft Office
- Customer Service
- Excellent in Negotiation
- Marketing
Timeline
Leasing Consultant
Sares-Regis Group
03.2023 - Current
Therapy Spa Attendant
True REST Float Spa
07.2021 - 03.2023
Front Desk Associate
Dave and Busters, INC.
08.2020 - 07.2021
High School Diploma -
Napa Valley Adult Education
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