Shane Murray
Folsom
Summary
With extensive experience in the service and sales industry, I bring a strong background in customer service, operations management, and team leadership. As a Restaurant Supervisor and Assistant General Manager, I have successfully overseen daily operations, optimized workflows, managed inventory, and ensured compliance with industry standards. My experience as a Server has honed my ability to provide exceptional guest experiences, multitask in fast-paced environments, and contribute to team success. Additionally, my role as a Restaurant Consultant has given me expertise in identifying inefficiencies, implementing cost-saving strategies, and improving overall business performance.
My sales experience has sharpened my skills in upselling, relationship-building, and meeting revenue goals, making me a valuable asset in maximizing profitability. With a strong work ethic, adaptability, and a customer-focused mindset, I am well-equipped to excel in any restaurant role and contribute to its success.
Overview
19
19
years of professional experience
Work History
Assistant General Manager
Brickyard Counter
El Dorado Hills, CA
03.2025 - 09.2025
- Oversaw daily operations, ensuring high service standards and guest satisfaction.
- Developed and implemented training programs for staff, enhancing team performance and efficiency.
- Managed inventory control and procurement processes, optimizing supply chain management.
- Collaborated with management to create marketing strategies, increasing brand visibility and customer engagement.
Sales Agent
John Murray & Company
Folsom, CA
12.2019 - Current
- Provided exceptional client service by understanding needs, offering tailored property solutions, and ensuring smooth transactions.
- Maintained clear and timely communication, keeping clients informed throughout the buying and selling process.
- Delivered honest and transparent market insights to build trust and credibility.
- Efficiently resolved client concerns and negotiated favorable deals.
- Fostered long-term relationships through post-sale follow-ups and continued support.
Restaurant Owner Consultant
Gardino Fresco
Los Gatos, CA
01.2017 - 12.2019
- Analyzed restaurant operations to identify inefficiencies and implement cost-effective solutions.
- Optimized workflows, staffing, and inventory management to improve productivity and reduce waste.
- Developed and enforced standard operating procedures (SOPs) to enhance service quality and consistency.
- Advised on menu engineering, supplier negotiations, and cost control strategies to maximize profitability.
- Provided staff training and leadership coaching to improve team performance and customer satisfaction.
- Collaborated with restaurant owners to streamline processes, increase revenue, and enhance overall dining experiences.
Assistant General Manager
Britannia Arms Of Monterey
San Jose, CA
01.2014 - 12.2016
- Managed daily operations, staff, and customer service.
- Optimized costs, inventory, and vendor relations.
- Ensured policy compliance and operational efficiency.
- Assisted in budgeting and process improvements.
Supervisor
Verge at Tollhouse Hotel
Los Gatos, CA
01.2013 - 12.2014
- Oversaw daily operations and staff performance.
- Ensured quality service and customer satisfaction.
- Managed inventory, scheduling, and compliance.
- Assisted in training and workflow improvements.
Server
BJ's, Sino, Fish Market.
San Jose, CA
01.2007 - 12.2013
- Provided excellent customer service in a fast-paced environment.
- Took orders, served food and beverages, and handled payments.
- Maintained cleanliness and adhered to health and safety standards.
- Assisted in team collaboration and workflow efficiency.
Education
High School Diploma -
Leland
San Jose, CA02-2006
Skills
- Exceptional communication and interpersonal skills
- Conflict resolution and problem-solving
- Active listening and responsiveness
- Customer relationship management
- Handling complaints professionally
- Upselling and cross-selling techniques
- Persuasive negotiation and closing skills
- Meeting and exceeding sales targets
Timeline
Assistant General Manager
Brickyard Counter
03.2025 - 09.2025
Sales Agent
John Murray & Company
12.2019 - Current
Restaurant Owner Consultant
Gardino Fresco
01.2017 - 12.2019
Assistant General Manager
Britannia Arms Of Monterey
01.2014 - 12.2016
Supervisor
Verge at Tollhouse Hotel
01.2013 - 12.2014
Server
BJ's, Sino, Fish Market.
01.2007 - 12.2013
High School Diploma -
Leland
Education and Training
other