Shane Murray
Folsom
Summary
With extensive experience in the service and sales industry, I bring a strong background in customer service, operations management, and team leadership. As a Restaurant Supervisor and Assistant General Manager, I have successfully overseen daily operations, optimized workflows, managed inventory, and ensured compliance with industry standards. My experience as a Server has honed my ability to provide exceptional guest experiences, multitask in fast-paced environments, and contribute to team success. Additionally, my role as a Restaurant Consultant has given me expertise in identifying inefficiencies, implementing cost-saving strategies, and improving overall business performance.
My sales experience has sharpened my skills in upselling, relationship-building, and meeting revenue goals, making me a valuable asset in maximizing profitability. With a strong work ethic, adaptability, and a customer-focused mindset, I am well-equipped to excel in any restaurant role and contribute to its success.
Overview
19
19
years of professional experience
Work History
Assistant General Manager
Brickyard Counter
03.2025 - 09.2025
- Oversaw daily operations, ensuring high service standards and guest satisfaction.
- Developed and implemented training programs for staff, enhancing team performance and efficiency.
- Managed inventory control and procurement processes, optimizing supply chain management.
- Collaborated with management to create marketing strategies, increasing brand visibility and customer engagement.
Sales Agent
John Murray & Company
12.2019 - Current
- Provided exceptional client service by understanding needs, offering tailored property solutions, and ensuring smooth transactions.
- Maintained clear and timely communication, keeping clients informed throughout the buying and selling process.
- Delivered honest and transparent market insights to build trust and credibility.
- Efficiently resolved client concerns and negotiated favorable deals.
- Fostered long-term relationships through post-sale follow-ups and continued support.
Restaurant Owner Consultant
Gardino Fresco
01.2017 - 12.2019
- Analyzed restaurant operations to identify inefficiencies and implement cost-effective solutions.
- Optimized workflows, staffing, and inventory management to improve productivity and reduce waste.
- Developed and enforced standard operating procedures (SOPs) to enhance service quality and consistency.
- Advised on menu engineering, supplier negotiations, and cost control strategies to maximize profitability.
- Provided staff training and leadership coaching to improve team performance and customer satisfaction.
- Collaborated with restaurant owners to streamline processes, increase revenue, and enhance overall dining experiences.
Assistant General Manager
Britannia Arms Of Monterey
01.2014 - 12.2016
- Managed daily operations, staff, and customer service.
- Optimized costs, inventory, and vendor relations.
- Ensured policy compliance and operational efficiency.
- Assisted in budgeting and process improvements.
Supervisor
Verge at Tollhouse Hotel
01.2013 - 12.2014
- Oversaw daily operations and staff performance.
- Ensured quality service and customer satisfaction.
- Managed inventory, scheduling, and compliance.
- Assisted in training and workflow improvements.
Server
BJ's, Sino, Fish Market.
01.2007 - 12.2013
- Provided excellent customer service in a fast-paced environment.
- Took orders, served food and beverages, and handled payments.
- Maintained cleanliness and adhered to health and safety standards.
- Assisted in team collaboration and workflow efficiency.
Education
High School Diploma -
Leland
San Jose, CA02-2006
Skills
- Exceptional communication and interpersonal skills
- Conflict resolution and problem-solving
- Active listening and responsiveness
- Customer relationship management
- Handling complaints professionally
- Upselling and cross-selling techniques
- Persuasive negotiation and closing skills
- Meeting and exceeding sales targets
Timeline
Assistant General Manager
Brickyard Counter
03.2025 - 09.2025
Sales Agent
John Murray & Company
12.2019 - Current
Restaurant Owner Consultant
Gardino Fresco
01.2017 - 12.2019
Assistant General Manager
Britannia Arms Of Monterey
01.2014 - 12.2016
Supervisor
Verge at Tollhouse Hotel
01.2013 - 12.2014
Server
BJ's, Sino, Fish Market.
01.2007 - 12.2013
High School Diploma -
Leland
Education and Training
other