Summary
Overview
Work History
Skills
Accomplishments
Languages
Timeline
Generic

Shane Morrow

Manitou,MB

Summary

Adept at driving operational excellence and team leadership, I significantly enhanced performance outcomes and customer satisfaction at Cheval Transport Ltd. Leveraging skills in operations management and problem-solving, led initiatives that streamlined processes, achieving notable cost savings. My approach fosters collaboration and accountability, with a track record of mentoring teams to exceed targets. Seasoned Operations Manager and talented leader with 35 years of industry experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

36
36
years of professional experience

Work History

Operations Manager

Cheval Transport Ltd.
08.2020 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Sales and customer relations.
  • Built and maintained strong relationships with existing and newly acquired customers.
  • Implemented and setup maintenance software.
  • Created and implemented policies and procedures.
  • Created and implemented safe work procedures.
  • Handled all disciplinary actions and documentation
  • Oversaw and mentored shop foreman monitoring growth and critical decision skills.
  • Other duties as assigned.

Assistant Director of Maintenance

Bigfreight Systems
01.2020 - 08.2020
  • Established effective communication channels between departments, fostering collaboration on facility-related matters.
  • Led development of comprehensive facility management plan, outlining long-term goals and strategies for continuous improvement.
  • Conducted regular inspections of facilities equipment, identifying potential issues before they escalated into costly repairs or replacements.
  • Ensured compliance with local, state, and federal regulations by staying current on industry standards and maintaining proper documentation.
  • Increased employee satisfaction by addressing workspace concerns promptly and implementing improvements based on feedback.
  • Negotiated contracts with external service providers, securing best possible terms for company.
  • Oversaw grounds keeping efforts, ensuring attractive landscaping and well-maintained exterior spaces throughout all seasons.
  • Introduced innovative solutions for space optimization, resulting in increased productivity within workplace environment.
  • Developed comprehensive budgets for facilities maintenance projects, effectively allocating resources to maximize efficiency.
  • Maintained positive relationships with vendors and suppliers while negotiating cost-effective contracts for goods & services.
  • Managed a team of maintenance technicians, ensuring timely completion of tasks and high-quality workmanship.
  • Managed staff of 18, created work schedules, distributed assignments, and supervised day-to-day operations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Driver Services Manager

Bigfreight Systems
02.2018 - 01.2020
  • Spearheaded initiatives aimed at reducing costs while maintaining high service standards across all functional areas of responsibility.
  • Oversaw budgeting and financial planning for service department, achieving cost savings through streamlined operations and optimized resource utilization.
  • Played a crucial role in the company''s expansion efforts growing the owner operator fleet from 17 power units to 50 power units.
  • Collaborated with all departments to bring new recruits in from the Philippines through the Manitoba Provincial Nominee Program.
  • Oversaw staff on organizing training scheduling and license acquisition.
  • Worked closely with United Transportation Driver Training mentoring foreign recruits.
  • Monitored service staff performance and provided feedback for improvement.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing frustrated professional drivers.
  • Acted as the liaison between drivers and operations regarding conflict resolution.
  • Other tasks as assigned.


Professional Truck Driver

Self Employed
06.1988 - 01.2018
  • Utilized strong problem-solving skills when faced with unexpected obstacles during transportation, identifying alternative routes or solutions as needed to prevent major disruptions.
  • Maintained accurate records of miles driven, fuel expenses, and delivery details for efficient reporting and cost analysis.
  • Demonstrated strong knowledge of DOT regulations, ensuring compliance with all applicable laws during transportation activities.
  • Emphasized punctuality; arriving at pick-up locations ahead of time to facilitate expedited loading procedures and avoid potential delays in process.
  • Delivered goods in timely manner by adhering to strict schedules and maintaining constant communication with dispatchers.
  • Navigated complex road conditions, adapting driving techniques to maintain safety standards during adverse weather events.
  • Operated various types of heavy equipment safely and effectively for loading or unloading purposes as needed.
  • Managed challenging situations calmly under pressure; addressing mechanical breakdowns or unforeseen delays in organized manner while keeping stakeholders informed as needed.
  • Maintained, cleaned, and organized vehicle, ensuring positive representation of company brand while on road.
  • Developed strong relationships with clients by providing exceptional service during pick-ups or deliveries which resulted in repeat business opportunities.
  • Participated in ongoing training opportunities, staying up to date on industry best practices and advancements in trucking technology for continued professional growth.
  • Exhibited exceptional time management skills, consistently meeting deadlines while balancing multiple responsibilities simultaneously.
  • Assisted fellow drivers when necessary, fostering supportive work environment that prioritized teamwork and collaboration.
  • Enhanced overall safety by conducting thorough pre-trip and post-trip inspections, ensuring proper vehicle maintenance.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Maximized load safety by balancing, securing, and weighing products.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Completed routine maintenance on truck to keep in working order.
  • Inspected load security and checked for damages.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Sales and Customer Rating
  • Professional Truck Driver
  • Fuel Hauler
  • Over Oversize Equipment Hauler
  • Equipment Hauler
  • Mechanical Skills

Accomplishments

  • Manitoba Trucking Association Pioneer Club Inductee in 2019 while employed at Bigfreight Systems.
  • Supervised team of 180 staff members.
  • Collaborated with team of 9 in the development of Foreign Driver Program.
  • Achieved cost reductions and less equipment downtime by introducing Fleetsoft maintenance software.


Languages

English
Full Professional

Timeline

Operations Manager

Cheval Transport Ltd.
08.2020 - Current

Assistant Director of Maintenance

Bigfreight Systems
01.2020 - 08.2020

Driver Services Manager

Bigfreight Systems
02.2018 - 01.2020

Professional Truck Driver

Self Employed
06.1988 - 01.2018

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Shane Morrow