Shane Morasci
Vallejo
Summary
Accomplished logistics and team management professional with a proven track record at Target, enhancing operational efficiency and team productivity. Expert in Order Execution and Team Leadership, I excel in developing strategies that significantly improve service quality. Leveraging Critical Thinking and exceptional Time Management Skills, I consistently meet and exceed demanding performance goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
MSC REP
Redwood Credit Union
Napa
10.2023 - Current
- Responded to member inquiries and complaints, providing timely and effective solutions to maintain high service standards.
- Managed member accounts, ensuring satisfaction and retention through regular communication and problem resolution.
- Escalated unresolved issues to appropriate departments for further investigation.
- Participated in training sessions designed to improve overall job performance.
- Resolved member complaints in a professional manner while remaining empathetic to their concerns.
- Established positive relationships with members through effective communication techniques.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Maintained positive working relationship with fellow staff and management.
- Provided customer service by answering product and service related questions.
- Collaborated with colleagues in other departments to ensure that all members' needs were met effectively.
- Answered member inquiries promptly and professionally.
Lead DTC Fulfillment Coordinator /Logistics Specialist
Hess Collection Winery
09.2019 - 01.2023
- Determined staffing needs, developing schedules to staff all shifts.
- Trained new team members on proper and safe use of tools and equipment.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Monitored progress of tasks to provide feedback for improvement.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Developed and implemented strategies to improve team productivity and efficiency.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Selected and filled orders from stock to fulfill customer requirements.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Met or exceeded production goals and objectives by following strict procedures.
Logistics Executive Team Lead
Target
01.2018 - 09.2019
- Delivered logistic support to leverage existing resources with cost-effective savings.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Generated donor reports to propose and implement strategic adjustments towards increasing donor participation and accuracy of solicitation procedures.
- Supervised logistics functions and operations.
- Created reports to provide insights into logistics operations and performance.
- Built and established relationships with staff and vendors.
- Implemented and developed supply chain strategies to optimize efficiency.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Monitored and adjusted inventory levels according to demand.
- Developed logistical checklists to guide activities support.
- Organized unit training operations and managed details when unit move was required.
- Managed functional areas of logistics.
- Prepared and presented reports to management on logistics performance.
- Studied data to identify trends and patterns in transportation activity.
Sr Remodel Team Lead
Target
01.2017 - 01.2018
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Held daily team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Sr Logistics Team Leader
Target
01.2013 - 01.2017
- Created and managed budgets related to logistics and transportation.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Monitored and adjusted inventory levels according to demand.
- Managed inventory levels to verify availability of stock for customer orders.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Prepared and presented reports to management on logistics performance.
- Created reports to provide insights into logistics operations and performance.
- Built and established relationships with staff and vendors.
- Managed the Planning and presentation Team for all future resets of retail items based on seasonal needs
Education
High School Diploma -
Dr James J Sr Highschool
Vallejo, CA06.1996
Skills
- Order Execution
- Special Projects
- Critical Thinking
- Quality Assurance and Control
- Warehouse Fulfillment
- Data Accuracy
- Microsoft Excel
- Customer Experience
- Forklift Operation
- Shipping and Receiving
- Daily Operations Management
- Procurement Tracking
- Reverse Logistics
- Inventory Reporting
- Team Leadership
- Teamwork and Collaboration
- Issue Resolution
- Exceptional Time Management Skills
- Production Coordination
- Microsoft Word
- Microsoft SharePoint
- Customer support
Accomplishments
- Achieved Inventory reconciliation for HESS by introducing Navision for all Inventory reporting tasks.
- Supervised team of 150 staff members.
- Completed Conflict management and de-escalation training
- 10+ Years of Logistics management
- Resolved product issue through consumer testing.
- 25+ years of customer service
Certification
Forklift certified
Timeline
MSC REP
Redwood Credit Union
10.2023 - Current
Lead DTC Fulfillment Coordinator /Logistics Specialist
Hess Collection Winery
09.2019 - 01.2023
Logistics Executive Team Lead
Target
01.2018 - 09.2019
Sr Remodel Team Lead
Target
01.2017 - 01.2018
Sr Logistics Team Leader
Target
01.2013 - 01.2017
High School Diploma -
Dr James J Sr Highschool