Shane Jensma
Burlington
Summary
Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives.
Overview
22
22
years of professional experience
Work History
Franchise Business Consultant
Innovative Food Brands
09.2023 - Current
- Analyzed data and developed actionable recommendations to drive growth.
- Developed peer and mentor relationship with small business owners and conducted in-depth consulting engagements to identify opportunities to enhance owner profitability, growth and performance.
- Provided ongoing coaching and motivation to franchisees and management by remaining in contact through use of video conferencing and other available technology.
- Attended and participated in scheduled departmental and company meetings.
Store Manager
Starbucks
01.2023 - 09.2023
- Improved customer connection through setting staff expectations and following up daily
- Improved store cleanliness with using scheduling tool and deployment for better efficiency and follow up
- Identified and developed internal partners for promotion
- Delegated tasks to Supervisor team to improve metrics through team meetings and one on ones
District Manager
Wendy's
10.2012 - 10.2022
- Built positive and productive relationships with store and field leadership.
- Supervised 12 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Improved operational standards, personnel moves, built bench strength by recognizing talent
Training Store Manager
Wendy's
04.2010 - 09.2012
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Drove sales and planned promotional and local store marketing activities.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Promoted positive customer experience through day-to-day supervision and management of management team
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
General Manager
Wendy's
05.2006 - 04.2010
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Co Manager
Wendy's
07.2002 - 03.2006
- Approved regular payroll submissions for employees.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet provincial and city food safety policies
- Worked with General Manager to improve operations and drive sales growth, follow up on plans to drive profit
Education
Hotel And Restaurant
Fanshawe College of Applied Arts And Technology
London, ONSkills
- Managing Operations and Efficiency
- Performance Tracking and Evaluations
- Sales Forecasts
- Budget Management
- Recruiting and Hiring
- P&L Responsibility
- Team Growth
Timeline
Franchise Business Consultant
Innovative Food Brands
09.2023 - Current
Store Manager
Starbucks
01.2023 - 09.2023
District Manager
Wendy's
10.2012 - 10.2022
Training Store Manager
Wendy's
04.2010 - 09.2012
General Manager
Wendy's
05.2006 - 04.2010
Co Manager
Wendy's
07.2002 - 03.2006
Hotel And Restaurant
Fanshawe College of Applied Arts And Technology
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