Shane Heavey
Https://www.linkedin.com/in/shane-heavey-medtecengineer
Summary
Experienced results-driven Engineer with a strong foundation in the medical device industry, specializing in cardiovascular devices, and a seamless transition into the role of a Field Service Engineer in the paper and pulp industry. With over 5 years of expertise in medical device manufacturing, honed skills in lean manufacturing, project leadership, and working with cutting-edge technologies. Career shift to Field Service has allowed for leveraging technical acumen and adaptability in the field. Excel in providing technical support, delivering high-quality solution's, maintaining stakeholder relationship's, troubleshooting, and delivering outstanding customer service. Comfortable working in remote and diverse environments, extensive travel, and adaptability in cross-cultural settings will reflect my ability to excel in this role.
Overview
7
7
years of professional experience
Work History
Field Service Engineer
Papertech Inc.
02.2023 - Current
- Harnessed technical expertise to provide unparalleled account manager support to paper mills across North America. Established strong and lasting relationships with customers & stakeholders, ensuring their satisfaction through diligent problem-solving and superior service.
- Service and troubleshoot camera system issues 3 out of 4 weeks per month (in the field) creating PO's for over 15,000$ in spare parts.
- Consistently delivered in-depth technical reports, meticulously documented tasks, and coordinated scheduling at each job site, ensuring efficient project execution.
- Comprehensive training of customer personnel on equipment and software, contributing to seamless operations within paper mills.
- Responsible for pre-engineering tasks for new installations, designing tailored solutions for various paper mill machines by creating schematic diagrams specific to each setup.
Manufacturing Engineer
Medtronics, Inc.
03.2017 - 01.2023
- Extensive track record in supporting commercial lines through machine troubleshooting, defect characterization, and driving process & document improvements.
- Engineering lead for corrective and preventive action (CAPA) project, resulting in 8% decrease in customer complaint's (device failures)
- Installed, qualified validated (IQ/OQ/PQ) new fixtures & machines to ensure optimal manufacturing conditions.
- Hosted Kaizen Events and completed DMAIC A3 problem-solving to enhance process efficiency and audit readiness, consistently demonstrating commitment to quality and operational excellence.
Education
Bachelors of Engineering - Software And Electronics
Atlantic Technological University
Galway, Ireland01.2020
Skills
- Technical Support Experience
- Attention to Detail
- Self-Management
- Project Management
- Maintenance and Troubleshooting
- Escalation Management
- Root Cause Analysis
- Lean Principles
- Organization and Time Management
- Product Improvement
- Customer Engagement
- Diagnostic Software
- Instrumentation Maintenance
- Technical Training
- Report Writing
Hobbies & Interests
- All things Sport
- Travelling
- Hiking
References
References available upon request.
Timeline
Field Service Engineer
Papertech Inc.
02.2023 - Current
Manufacturing Engineer
Medtronics, Inc.
03.2017 - 01.2023
Bachelors of Engineering - Software And Electronics
Atlantic Technological University