Summary
Overview
Work History
Education
Skills
Hobbies & Interests
References
Timeline
Generic

Shane Heavey

Https://www.linkedin.com/in/shane-heavey-medtecengineer

Summary

Experienced results-driven Engineer with a strong foundation in the medical device industry, specializing in cardiovascular devices, and a seamless transition into the role of a Field Service Engineer in the paper and pulp industry. With over 5 years of expertise in medical device manufacturing, honed skills in lean manufacturing, project leadership, and working with cutting-edge technologies. Career shift to Field Service has allowed for leveraging technical acumen and adaptability in the field. Excel in providing technical support, delivering high-quality solution's, maintaining stakeholder relationship's, troubleshooting, and delivering outstanding customer service. Comfortable working in remote and diverse environments, extensive travel, and adaptability in cross-cultural settings will reflect my ability to excel in this role.

Overview

7
7
years of professional experience

Work History

Field Service Engineer

Papertech Inc.
02.2023 - Current
  • Harnessed technical expertise to provide unparalleled account manager support to paper mills across North America. Established strong and lasting relationships with customers & stakeholders, ensuring their satisfaction through diligent problem-solving and superior service.
  • Service and troubleshoot camera system issues 3 out of 4 weeks per month (in the field) creating PO's for over 15,000$ in spare parts.
  • Consistently delivered in-depth technical reports, meticulously documented tasks, and coordinated scheduling at each job site, ensuring efficient project execution.
  • Comprehensive training of customer personnel on equipment and software, contributing to seamless operations within paper mills.
  • Responsible for pre-engineering tasks for new installations, designing tailored solutions for various paper mill machines by creating schematic diagrams specific to each setup.

Manufacturing Engineer

Medtronics, Inc.
03.2017 - 01.2023
  • Extensive track record in supporting commercial lines through machine troubleshooting, defect characterization, and driving process & document improvements.
  • Engineering lead for corrective and preventive action (CAPA) project, resulting in 8% decrease in customer complaint's (device failures)
  • Installed, qualified validated (IQ/OQ/PQ) new fixtures & machines to ensure optimal manufacturing conditions.
  • Hosted Kaizen Events and completed DMAIC A3 problem-solving to enhance process efficiency and audit readiness, consistently demonstrating commitment to quality and operational excellence.

Education

Bachelors of Engineering - Software And Electronics

Atlantic Technological University
Galway, Ireland
01.2020

Skills

  • Technical Support Experience
  • Attention to Detail
  • Self-Management
  • Project Management
  • Maintenance and Troubleshooting
  • Escalation Management
  • Root Cause Analysis
  • Lean Principles
  • Organization and Time Management
  • Product Improvement
  • Customer Engagement
  • Diagnostic Software
  • Instrumentation Maintenance
  • Technical Training
  • Report Writing

Hobbies & Interests

  • All things Sport
  • Travelling
  • Hiking

References

References available upon request.

Timeline

Field Service Engineer

Papertech Inc.
02.2023 - Current

Manufacturing Engineer

Medtronics, Inc.
03.2017 - 01.2023

Bachelors of Engineering - Software And Electronics

Atlantic Technological University

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Shane Heavey