Shane Hakim
Shipper/Receiver
White Rock,B.C.
Summary
Dynamic professional with strong leadership skills and a safety-oriented mindset, experienced at Velocity Truck Center. Proven track record in streamlining operations and enhancing customer satisfaction. Certified forklift operator with keen attention to detail, successfully reducing warranty claim processing times and improving service delivery efficiency. A dedicated team player committed to excellence.
Overview
19
19
years of professional experience
1
1
Language
Work History
Shipper/ Receiver
Velocity Truck Center Vancouver
03.2022 - Current
- Operated forklifts and pallet jacks efficiently following protocol.
- Streamlined warehouse operations with the implementation of effective organization systems for easy product retrieval.
- Assisted in maintaining a safe working environment by following established workplace practices and standards.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Warranty Administrator
Velocity Truck Center
03.2021 - 03.2022
- Processed warranty claims efficiently, ensuring compliance with policies and improving claim resolution timelines.
- Developed a streamlined tracking system for warranty claims, reducing manual errors and improving response times.
Service Advisor
Velocity Truck Center
02.2007 - 03.2021
- Delivered exceptional customer service by diagnosing vehicle issues and recommending appropriate solutions, enhancing client satisfaction.
- Coordinated service appointments and managed customer communications, streamlining workflow and improving operational efficiency.
- Maintained accurate records of service transactions and customer interactions, ensuring compliance with company protocols and improving data integrity.
- Collaborated with technicians to clarify service needs and expedite repairs, reducing vehicle downtime and enhancing service delivery.
Skills
Strong Leadership Skills
Timeline
Shipper/ Receiver
Velocity Truck Center Vancouver
03.2022 - Current
Warranty Administrator
Velocity Truck Center
03.2021 - 03.2022
Service Advisor
Velocity Truck Center
02.2007 - 03.2021