Shane Gaboury
Edmonton,Alberta
Summary
Accomplished Security Manager with 6 years of experience. Committed to strategic planning and delivery of large-scale objectives while maintaining highest levels of integrity and respect. Applies advanced technical, business and logistics acumen to streamline processes. Adept at driving cross-functional teams within high-pressure and deadline-driven environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security and Automation Technician/Project Manager
Integ Security
10.2018 - Current
- Responsible for installing, servicing and inspecting intrusion, fire, intercom, CCTV, access control, and “smart technology” services
- Interpret technical bulletins and schematics, recommend upgrades to security system equipment, and assist customers with operational procedures and care of equipment
- Project Manage large, complex, multi-service projects in a commercial environment
- My responsibilities include:
- Customer Contact
- Conduct thorough needs assessments and site surveys to identify customers' security requirements, leading to customized and effective system solutions
- Collaborate with technical teams to design and present comprehensive
- Proposals to clients, outlining system specifications, project timelines, and budget estimates
- Negotiate contracts and pricing with clients, resulting in favourable deals while ensuring profitability for the company
- Conduct product demonstrations and training sessions for clients and internal sales teams, ensuring a clear understanding of the system's functionalities
- Technical
- Install new electronic equipment and components such as CCTV, Alarm and Access Control systems, WIFI APN, switches, routers and various server equipment using CAT5/6
- Fiber Optic or coaxial cables
- Experienced working on IP cameras and systems such as HIKVISION, UNV, and Axis
- Experienced with various alarm and access control systems such as DSC, 2GIG, Alarm.com, KANTECH, and Smoke Cloak
- Update Software and run tests on existing equipment
- Provide effective troubleshooting, diagnosing and repairs for security, automation, CCTV, and network systems
- Perform work in a fast-paced environment with great administrative, time management, and analytical skills, great communication, teamwork skills and detail-oriented
- Perform preventative maintenance, and maintain reports and manuals
- Perform schematic and diagram readings
- Perform network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure
- Pull footage of events for customers and police
- Administration
- Prepare detailed reports on system performance, service calls, and equipment status for management review
- Manage customer inquiries and requests related to billing, contract terms, and service agreements, providing timely and effective resolutions
- Acted as a liaison between clients and technical teams, communicating customer requirements and ensuring successful project implementation
- Assisted in the development and implementation of standard operating procedures (SOPs) for administration and technical processes
- Create and update project blueprints
- Prepare time and expense reports
Digital Home Technician
TELUS Customer Solutions Delivery
08.2016 - 10.2018
- I provided exceptional in-home service and support to residential customers with their products related to Future Friendly Home (e.g
- Wi-Fi, high-speed internet, Optik TV, etc.)
- My responsibilities included:
- Customer Contact
- Explain/discuss details regarding enhanced home products and services, and applicable charges
- Promote and up-sell additional TELUS products and services
- Technical
- Provide face-to-face training and support to customers on new and existing FFH services
- Analyze and resolve all issues within customers’ homes
- Installation of TV and network hardware
- Running of new wire runs for phone, internet and TV
- Administration
- Adhering to all processes and procedures as outlined, eg:
- Provide reporting on job status
- Prepare time and expense reports
- Update records for new and existing sales/service orders
Wireless Sales Specialist
TELUS Business Solutions West
08.2014 - 08.2016
- As a Wireless Sales Specialist I, I work with the Government of Alberta and the Public Sector to analyze their business and use my advanced depth of knowledge to sell complex solutions within the Wireless products and services portfolio
- This is a client-facing role that requires me to interface with high-profile Enterprise clients on a daily basis
- My responsibilities include:
- Active involvement in the development of the business/account strategic plans within the sales teams and client base
- Assigned direct accountability at the account level; responsibility for monthly sales targets
- Create value propositions based on discovered requirements at a strategic level with the client
- Build integrated value propositions across Wireless Solutions designed to help customers acquire, retain and grow stakeholder value
- Employ effective need-creation sales techniques to build and drive opportunities
- Make choices about resource utilization based on strategic value, and lifetime client value
- Create and qualification of opportunities
- Influence RFP content, manage competition, drive change as it relates to customers' strategic plans in order to influence decisions
- Required Skills & Abilities:
- Expertise in strategic selling to senior-level client contacts
- Strong skill set in best practices around how distributed organizations communicate with employees
- Ability to translate and communicate strategic opportunities into requirements
- Proven record in strategic selling demonstrated through over-target performance
- Ability to discuss solution benefits within the framework of Total Cost of Ownership and ROI
- Time management and organizational skills
- Excellent written and presentation skills deliverable to Corporate-level
- PC skills including Word processing, Excel, PowerPoint, and Funnel Management / CRM tools.
Business Account Manager
Mobility Central Inc
09.2013 - 08.2014
- As a Business Account Manager, I was responsible for developing business relationships and account sales strategies for small–medium businesses
- As a small and medium sales leader, I fostered confident, independent action and initiatives, with a sense of urgency and the ability to make decisions
- My responsibilities were broad in scope, encompassing a wide variety of activities, and requiring rapid shifts in priorities
- I developed and drove account strategy, built strategic alliances, and managed relationships within and outside TELUS' small & medium customer base
- Responsibilities:
- Cold-calling prospective SMB clients
- Promoting and selling wireless and wireline services
- Build trust, loyalty and solid long-term relationships with key decision-makers
- Understand current and prospective customers' communication needs, business issues, and buying motives
- Conducted "needs analysis" for clients' wireless services
- Delivered the right solution for clients' evolving business requirements with prompt and efficient service
- Owned executive-level client relationships, strategic business planning and service delivery
Client Project Manager I, As, Client Project Manager
TELUS
08.2011 - 09.2013
- Client Service & Project Management, , I was responsible for managing and assisting with the implementation of leading-edge wireless technologies
- I was accountable for planning the successful delivery of strategic client-facing projects and ensuring all client commitments were met or exceeded
- Effective management of progress reports, communications and wireless knowledge was the key to my success in this role
- Responsibilities:
- Planning and successful delivery of projects ranging in size, scope and complexity
- Engage team members to build the project plan and schedule
- Analyze project risk, prepare and execute risk management strategies
- Manage project activities, schedule, budget and resources
- Monitor, track and report project progress to stakeholders
- Proactively manage change and resolve issues
- Promote teamwork and cooperation
- Build and maintain business relationships with clients; manage client expectations during the project life cycle.
Customer Service Representative
TELUS Consumer Solutions, Care
06.2006 - 08.2011
- As a Customer Service Representative, I was responsible for handling inquiries, troubleshooting and resolving client concerns within the areas of Activation, Account Information, Future Friendly Home products and features
- In an inbound call center environment, I was also responsible to ensure our services and the client’s needs and expectations were exceeded in terms of responsiveness, completeness and accuracy
- This position required an understanding of the sales process, the ability to learn and share information with others, and excellent customer service and problem-solving skills
- Highlights of Experience:
- Achieved 2nd place in National sales
- Helped launch and maintain a 4-day sales workshop called KEV (Knowledge, Experience, Value)
- Mentored new team members through our Passport Program
- Developed, organized and administered sales incentive programs
- Responsibilities:
- Provide timely resolution of client inquiries as the point of contact for TELUS clients including activation, service, billing, and equipment inquiries
- Ask necessary questions in order to troubleshoot technical service issues determining the root cause of problems and find appropriate resolutions
- Proactively explore and anticipate clients’ future needs with an ability to recommend and educate the client on value-add services and products
- Accurately obtain documents, and confirm client personal information.
Education
PM01 Project Management Fundamentals PM02 Project Management Leadership, and Communication PMP Exam Prep Boot Camp - Project Management
Global Knowledge
Edmonton, AB2012
Skills
- Network component installations
- TCP/IP
- Equipment testing
- Field Device Terminations
- CCTV
- Low-voltage Systems
- Effectively overcome objections to sales in a calming and convincing manner by positioning the benefit and value to the client’s needs
- Demonstrate leadership skills, abilities and advanced client service skills
- Excellent written and presentation skills, developed through advanced business communications at a corporate level
- PC skills including MS Office, Internet, Project InVision
- Strong decision-making skills to determine the most appropriate solutions and ability to manage client expectations
- Ability to work with different levels of management and cross-functional teams
Certification
- Aerial Work Platform - January 2023, expires January 2026
- Fall Prevention - January 2023, expires January 2026
Timeline
Security and Automation Technician/Project Manager
Integ Security
10.2018 - Current
Digital Home Technician
TELUS Customer Solutions Delivery
08.2016 - 10.2018
Wireless Sales Specialist
TELUS Business Solutions West
08.2014 - 08.2016
Business Account Manager
Mobility Central Inc
09.2013 - 08.2014
Client Project Manager I, As, Client Project Manager
TELUS
08.2011 - 09.2013
Customer Service Representative
TELUS Consumer Solutions, Care
06.2006 - 08.2011
PM01 Project Management Fundamentals PM02 Project Management Leadership, and Communication PMP Exam Prep Boot Camp - Project Management
Global Knowledge
- Aerial Work Platform - January 2023, expires January 2026
- Fall Prevention - January 2023, expires January 2026
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