Summary
Overview
Work History
Education
Skills
References
Affiliations
Certification
References
Timeline
Generic

SHANE FIRTH

East York,Canada

Summary

Former General Manager in hospitality looking to prove transferable skills to the retail world. With proven leadership skills. Customer focused and recognized for high productivity and efficient task completion. Possess specialized skills in customer service, inventory management, and sales techniques. Excel's in communication, problem-solving, and adaptability to ensure positive shopping experiences, and meet sales goals. Upbeat, customer-focused, flexible, and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

35
35
years of professional experience
1
1
Certification

Work History

General Manager

Clarkson Pump & Patio
Mississauga, Ontario
01.2019 - 01.2025
  • Managed all staff in front and back of house to ensure operational efficiency.
  • Planned and organized private functions, increasing sales and customer retention.
  • Established team morale through positivity and clear goal setting, enhancing performance.
  • Maintained consistent beverage costs while managing weekly liquor and beer orders.
  • Hired, trained, and supervised staff to uphold service standards.
  • Created and coordinated shift schedules for optimal coverage and smooth operations.
  • Responded promptly to customer concerns, ensuring superior service and satisfaction.
  • Delivered exceptional service to patrons, resulting in increased regular clientele.

Manager

The Blake House
Toronto, Ontario
01.2018 - 01.2019
  • Ensured smooth nightly operations through close collaboration with ownership and staff.
  • Managed service quality to uphold customer satisfaction during night shifts.
  • Responded promptly to customer concerns, reinforcing commitment to exceptional service.

Manager

Pump House Grille
Mississauga, Ontario
01.2017 - 01.2018
  • Managed all front and back of house staff to ensure operational efficiency.
  • Planned and organized multiple private functions, increasing sales and repeat customers.
  • Established team morale through positivity and clear goal-setting.
  • Hired, trained, and supervised staff to maintain high service standards.
  • Created shift schedules to optimize coverage and ensure smooth restaurant operations.
  • Responded promptly to customer concerns, enhancing service quality and satisfaction.
  • Ensured customer satisfaction in a high-volume bar and restaurant environment.

General Manager

Spirits Bar and Grill
Toronto, Ontario
01.2006 - 01.2017
  • Managed staff in front and back of house to enhance operational efficiency.
  • Planned and organized private functions, boosting sales and repeat customer visits.
  • Ensured high customer satisfaction in fast-paced bar and restaurant environment.
  • Established team morale through positivity and clear goal setting.
  • Managed all ordering and inventory processes to maintain adequate supplies.
  • Provided exceptional service at bar, cultivating increased regular clientele.
  • Maintained consistent beverage costs while overseeing weekly liquor and beer orders.
  • Hired, trained, and supervised staff to ensure high performance and standards.

Co-Owner/Operator

Shags - Hilton Head Island S.C.
01.1990 - 01.2005
  • Successfully managed high-traffic bar and tourist destination for 15 years.
  • Coordinated and implemented efficient opening and closing procedures.
  • Cultivated a welcoming atmosphere to enhance guest experience.
  • Demonstrated exceptional time management and organizational abilities.
  • Exhibited unwavering commitment and loyalty to the company.

Education

Some College (No Degree) - Microsoft 1 & 2

Seneca College of Applied Arts And Technology
Toronto, ON
05-2016

OSSD -

Clarkson Secondary School
Mississauga, ON
06-1989

Skills

  • Microsoft Windows and Office Suite
  • Adobe Acrobat
  • Point of sale systems
  • Presentation software
  • Staff management
  • Customer satisfaction
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Inventory management
  • Customer service
  • Quality assurance
  • Sales growth

References

References available on request

Affiliations

  • Loves to golf
  • Reading
  • cooking
  • Music

Certification

  • Food Handler Certified - 2024
  • Smart Serve Certified - 2023

References

References available upon request.

Timeline

General Manager

Clarkson Pump & Patio
01.2019 - 01.2025

Manager

The Blake House
01.2018 - 01.2019

Manager

Pump House Grille
01.2017 - 01.2018

General Manager

Spirits Bar and Grill
01.2006 - 01.2017

Co-Owner/Operator

Shags - Hilton Head Island S.C.
01.1990 - 01.2005

Some College (No Degree) - Microsoft 1 & 2

Seneca College of Applied Arts And Technology

OSSD -

Clarkson Secondary School

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SHANE FIRTH