Shane Bastien
Winnipeg,MB
Summary
Dynamic manager with a proven track record at Kal Tire, excelling in team leadership and operations management. Enhanced customer satisfaction through effective conflict resolution and strategic planning. Achieved significant cost savings by optimizing budgets and renegotiating supplier contracts, while fostering a culture of continuous improvement and employee engagement.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Manager
Kal Tire
12.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Manager
GCR Tires & Service
11.2008 - 12.2021
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Manager
TireCraft Inc
05.2004 - 10.2008
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Manager
Bastien Tire & Sons
10.1994 - 05.2004
- Improved marketing to attract new customers and promote business.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
Education
No Degree - Business Administration
NSCC
Halifax, NS01-2026
High School Diploma -
John Paul II High School
Campbell's Bay, QC06-1993
Skills
- Decision-making
- Time management
- Team leadership
- Customer service
- Operations management
- Verbal and written communication
- Performance evaluations
- Schedule preparation
- Business administration
- Budget control
Languages
English
Native or Bilingual
French
Professional Working
Certification
- CM - Certified Manager Certification
- WHMIS Training - 2024
- Forklift License - 2023
Timeline
Manager
Kal Tire
12.2021 - Current
Manager
GCR Tires & Service
11.2008 - 12.2021
Manager
TireCraft Inc
05.2004 - 10.2008
Manager
Bastien Tire & Sons
10.1994 - 05.2004
No Degree - Business Administration
NSCC
High School Diploma -
John Paul II High School