Shane Ashley
Toronto
Overview
15
15
years of professional experience
Work History
Sales Coordination - Education & Corporate
POI Business Interiors
05.2022 - Current
- Maintain, oversee, and support new and existing education and corporate accounts on a day-to-day basis and throughout the POI client journey
- Collaborate with workplace consultants on the development of quotes, budgets, thought starters, presentation packages, proposals and RFP's through the use of sales software, Excel, PowerPoint, Word, CET, AutoCAD and various other programs
- Leverage the support and expertise of various team members including project coordinators, project, managers, order fulfillment, and operations to execute client requests in an effective and timely manner
- Source information not limited to Steelcase, but through other strategic vendor partners for product and service specifications and pricing including custom products, pricing, testing, specifications, lead times, product demos
Sales & Operations Support
Hollis + Morris Design
09.2021 - 02.2022
- Supported both inbound and outbound sales efforts within the design firm
- Leveraged product knowledge including technical specifications, aesthetic/design, and customization to execute client requests
- Onboarded and maintained relationships with wholesale partners, architectural design firms, electrical distributors, including new pursuing marketing initiatives, etc
- Prepared quotations, estimates, and sales orders for clients
- Communicated with the production team regarding order details, lead times, and any special requests
- Addressed any customer service questions or concerns in a timely, efficient, and cost-effective manner
- Updated clients on order status and acted as a liaison between the production team and client by confirming order changes, delays, shipment tracking information, etc
- Completed accounts receivable tasks and reconciled monthly, ensuring all payment records were up-to-date
Inventory & Operations Lead
ELTE, ELTE MKT
08.2014 - 03.2020
- Efficiently led a team of approximately 10 to 15 people, split between the showroom floor, as well as in the shipping and receiving warehouse
- Worked closely with team members to receive an extensive assortment of products, and to accurately label all product following proper receiving guidelines and best practices
- Partnered with the purchasing team in processing and approving invoices and other documents for payment on incoming product and merchandise from several vendor partners
- Communicate directly with vendors and suppliers for various needs or requests
- Monitored and maintained inventory levels by performing physical inventory checks on a regular basis to ensure consistent accuracy
- Resolve discrepancies between physical counts and computer records in a timely and efficient manner
- Collaborated with the inventory control manager alongside other leadership team members across the company to review and improve inventory management procedures
- Assisted and collaborated with the visual merchandising team, as well as the marketing team to maintain showroom standards, and to create captivating displays which are representative of the brand
Furniture & Home Goods Sales
Crate & Barrel, CB2
01.2010 - 01.2014
- Assisted and encouraged customers in the selection of stylish, and modern furniture and home décor
- Resolved customer service issues on the sales floor, and with external clients via email or over the phone in an efficient and effective manner
- Completed special orders for local interior designers and design firms, and trade accounts
- Led morning and afternoon team meetings at the start of shifts
- Opened and closed the sales floor following proper procedure and protocol
- Extensively trained on interior design trends, and proper furniture care
Education
Human Resources Management -
George Brown College
Toronto, ON05-2014
Skills
- Client relationship management
- CRM software proficiency
- Effective interpersonal skills
- Results driven approach
- Dedicated team player
- Performance management
- Risk management
- Risk assessment
Accomplishments And Achievements
- Assisted in major RFP wins at POI including large scale projects with the University of Toronto, and George Brown College, amongst many more
- Successfully assisted in fostering new partnerships and relationships with potential clients at POI
- Implemented new efficiency strategies for managing the Inventory Control team at ELTE and ELTE MKT
- Created and implemented new training and onboarding modules for new employees at ELTE and ELTE MKT
- Improved overall morale by implementing interpersonal strategies discussed with HR Manager at ELTE and ELTE MKT
Timeline
Sales Coordination - Education & Corporate
POI Business Interiors
05.2022 - Current
Sales & Operations Support
Hollis + Morris Design
09.2021 - 02.2022
Inventory & Operations Lead
ELTE, ELTE MKT
08.2014 - 03.2020
Furniture & Home Goods Sales
Crate & Barrel, CB2
01.2010 - 01.2014
Human Resources Management -
George Brown College
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