Shandy Derecho
Edmonton,AB
Summary
Dynamic Frontdesk Manager at The New Balmoral Hotel with expertise in VIP guest relations and operations management. Proven track record in enhancing customer satisfaction through strategic planning and effective problem-solving. Skilled in hotel reservation systems, I trained staff to uphold high service standards, ensuring operational efficiency and a positive guest experience.
Overview
13
13
years of professional experience
Work History
Frontdesk Manager
The New Balmoral Hotel
01.2018 - Current
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest complaints by addressing issues with rooms promptly.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Implemented successful strategies to increase customer satisfaction.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Immigration Specialist
Enhance Visa Services
10.2014 - 07.2016
- Conduct profiling and orientations.
- Collaborated with individuals and families to evaluate applications and determine eligibility for resettlement transitions.
- Minimized risk exposure through careful advice on business operations and strategic plans.
- Counseled clients on potential outcomes of legal matters.
- Communicated with clients and collected information to research cases and prepare settlement offers.
Administrative Assistant
F.R Sevilla Industrial and Development Corp.
10.2012 - 10.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Answering In and Out going calls.
HR Assistant
Perpetual Succour Hospital
05.2012 - 10.2012
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
Education
Bachelor of Science - Psychology
University of San Jose-Recoletos
Cebu, PH10.2009
Skills
- VIP guest relations
- Hotel reservation systems
- Operations management
- Problem-solving skills
- Customer service expertise
- Hospitality and accommodation
- Administrative skills
- Documentation and reporting
Languages
English
Full Professional
Timeline
Frontdesk Manager
The New Balmoral Hotel
01.2018 - Current
Immigration Specialist
Enhance Visa Services
10.2014 - 07.2016
Administrative Assistant
F.R Sevilla Industrial and Development Corp.
10.2012 - 10.2014
HR Assistant
Perpetual Succour Hospital
05.2012 - 10.2012
Bachelor of Science - Psychology
University of San Jose-Recoletos
Reference
(204)509-0903
Sabi Randhwa
CEO Balmoral Hotel