Shandi Ortiz
Walnut Creek
Summary
Innovative People Operations Leader with a proven track record of implementing scalable HR systems, optimizing talent processes, and driving operational efficiency through automation. Skilled in building robust HCM dashboards, leveraging data insights to inform strategic decision-making, and creating streamlined workflows for global organizations. Adept at leading cross-functional teams, scaling operations in high-growth environments, and fostering a culture of engagement and inclusion. Seeking to contribute to a forward-thinking organization by delivering impactful, people-focused solutions.
Overview
13
13
years of professional experience
Work History
Head of People Operations & Workplace Experience
Nextdoor, Inc.
San Francisco, CA
07.2017 - Current
- Directed the transformation of People Operations, implementing scalable HR systems that increased process efficiency by30%
- Built and maintained HCM dashboards to provide leadership with actionable insights into workforce metrics such as turnover, engagement, and hiring trends
- Led benefits administration for a global workforce across5+ countries, achieving95% employee satisfaction in benefits surveys
- Partnered with brokers and vendors to streamline benefits enrollment processes and improve employee satisfaction through tailored benefits offerings
- Overhauled workplace management, overseeing office operations, safety protocols, and employee services across locations in San Francisco, New York, Chicago, and London
- Created and implemented programs to enhance employee experience, including company events, cultural celebrations, and volunteer initiatives
- Automated key processes across the employee lifecycle, reducing manual tasks by40% and cutting onboarding time by50%
- Designed and executed compliance strategies to meet multi-jurisdictional employment laws and ensure adherence to regulatory requirements
- Collaborated with IT and cross-functional teams to integrate tools like Greenhouse and Workday, improving data accuracy by20%
Lead, People and Talent Operations
Nextdoor, Inc.
San Francisco, CA
02.2022 - 07.2022
- Managed the transition to centralized talent operations, ensuring alignment between recruiting tools and processes with organizational goals
- Oversaw the implementation of ATS and recruiting tools such as Greenhouse, Gem, and Ashby, standardizing workflows across departments
- Designed frameworks for tracking recruiting metrics and reporting, providing actionable insights to improve hiring processes and alignment with strategic objectives
Manager, Technical Recruiting, Operations, and Programs
Nextdoor, Inc.
San Francisco, CA
07.2017 - 02.2022
- Led a team of Technical Recruiters and Coordinators, managing the end-to-end recruitment process for technical roles across the organization
- Directed the creation and execution of the Campus Recruiting Program, strengthening partnerships with universities to attract top-tier talent
- Implemented operational improvements in recruiting workflows, ensuring consistency and efficiency across all hiring efforts
- Partnered with hiring managers to design and execute strategies aligned with Nextdoor’s growth objectives
Technical Recruiter/Talent Advisor
BINC
San Francisco, CA
01.2015 - 07.2017
- Delivered recruitment solutions for Airbnb, Shift Technologies, Machine Zone, Nextdoor, and IBM, helping clients scale their technical teams rapidly
- Acted as an on-site brand ambassador for clients, representing their company values and culture throughout the hiring process
Senior Technical Recruiter/Account Manager
Bayside Solutions
Pleasanton, CA
06.2013 - 01.2015
- Led full-cycle recruitment for technical roles within the Architectural, Engineering, and Construction industries
- Cultivated new and existing client relationships, using cold calling, networking, and strategic outreach to secure placements
- Trained and mentored junior recruiters, fostering team growth and alignment with organizational goals
- Organized and participated in career fairs and industry events, enhancing company visibility and expanding candidate pipelines
- Negotiated contracts and facilitated interviews to ensure a seamless hiring experience for both clients and candidates
Human Resource Team Member
Target Corporation
Chico, CA
01.2012 - 05.2013
- Supported HR operations, including time and attendance management, payroll processing, and compliance scheduling
- Coordinated the recruitment process, including scheduling interviews and assisting with the application system
- Implemented the Team Trainer Program, creating a structured learning environment and supporting team development
- Developed employee recognition initiatives to boost morale and engagement across departments
- Managed HR documentation and handled confidential information with discretion
Education
Bachelor of Science in Business Administration - Marketing
California State University, Chico
12.2011
Skills
- People Operations: HR Systems, Process Automation, HCM Dashboards, Compliance
- Talent Management: ATS Implementation, Candidate Experience, Talent Acquisition Strategies
- HR Analytics: Workforce Planning, Data-Driven Insights
- System Implementation: HR Tech Stack, Process Optimization, Cross-Functional Collaboration
- Team Leadership: Building High-Performing Teams, Cross-Departmental Alignment
- Global Programs: Immigration, Mobility, Multi-Country HR Policies
Timeline
Lead, People and Talent Operations
Nextdoor, Inc.
02.2022 - 07.2022
Head of People Operations & Workplace Experience
Nextdoor, Inc.
07.2017 - Current
Manager, Technical Recruiting, Operations, and Programs
Nextdoor, Inc.
07.2017 - 02.2022
Technical Recruiter/Talent Advisor
BINC
01.2015 - 07.2017
Senior Technical Recruiter/Account Manager
Bayside Solutions
06.2013 - 01.2015
Human Resource Team Member
Target Corporation
01.2012 - 05.2013
Bachelor of Science in Business Administration - Marketing
California State University, Chico