Shandi Ortiz
Walnut Creek
Summary
Innovative People Operations Leader with a proven track record of implementing scalable HR systems, optimizing talent processes, and driving operational efficiency through automation. Skilled in building robust HCM dashboards, leveraging data insights to inform strategic decision-making, and creating streamlined workflows for global organizations. Adept at leading cross-functional teams, scaling operations in high-growth environments, and fostering a culture of engagement and inclusion. Seeking to contribute to a forward-thinking organization by delivering impactful, people-focused solutions.
Overview
13
13
years of professional experience
Work History
Head of People Operations & Workplace Experience
Nextdoor, Inc.
07.2017 - Current
- Directed the transformation of People Operations, implementing scalable HR systems that increased process efficiency by30%
- Built and maintained HCM dashboards to provide leadership with actionable insights into workforce metrics such as turnover, engagement, and hiring trends
- Led benefits administration for a global workforce across5+ countries, achieving95% employee satisfaction in benefits surveys
- Partnered with brokers and vendors to streamline benefits enrollment processes and improve employee satisfaction through tailored benefits offerings
- Overhauled workplace management, overseeing office operations, safety protocols, and employee services across locations in San Francisco, New York, Chicago, and London
- Created and implemented programs to enhance employee experience, including company events, cultural celebrations, and volunteer initiatives
- Automated key processes across the employee lifecycle, reducing manual tasks by40% and cutting onboarding time by50%
- Designed and executed compliance strategies to meet multi-jurisdictional employment laws and ensure adherence to regulatory requirements
- Collaborated with IT and cross-functional teams to integrate tools like Greenhouse and Workday, improving data accuracy by20%
Lead, People and Talent Operations
Nextdoor, Inc.
02.2022 - 07.2022
- Managed the transition to centralized talent operations, ensuring alignment between recruiting tools and processes with organizational goals
- Oversaw the implementation of ATS and recruiting tools such as Greenhouse, Gem, and Ashby, standardizing workflows across departments
- Designed frameworks for tracking recruiting metrics and reporting, providing actionable insights to improve hiring processes and alignment with strategic objectives
Manager, Technical Recruiting, Operations, and Programs
Nextdoor, Inc.
07.2017 - 02.2022
- Led a team of Technical Recruiters and Coordinators, managing the end-to-end recruitment process for technical roles across the organization
- Directed the creation and execution of the Campus Recruiting Program, strengthening partnerships with universities to attract top-tier talent
- Implemented operational improvements in recruiting workflows, ensuring consistency and efficiency across all hiring efforts
- Partnered with hiring managers to design and execute strategies aligned with Nextdoor’s growth objectives
Technical Recruiter/Talent Advisor
BINC
01.2015 - 07.2017
- Delivered recruitment solutions for Airbnb, Shift Technologies, Machine Zone, Nextdoor, and IBM, helping clients scale their technical teams rapidly
- Acted as an on-site brand ambassador for clients, representing their company values and culture throughout the hiring process
Senior Technical Recruiter/Account Manager
Bayside Solutions
06.2013 - 01.2015
- Led full-cycle recruitment for technical roles within the Architectural, Engineering, and Construction industries
- Cultivated new and existing client relationships, using cold calling, networking, and strategic outreach to secure placements
- Trained and mentored junior recruiters, fostering team growth and alignment with organizational goals
- Organized and participated in career fairs and industry events, enhancing company visibility and expanding candidate pipelines
- Negotiated contracts and facilitated interviews to ensure a seamless hiring experience for both clients and candidates
Human Resource Team Member
Target Corporation
01.2012 - 05.2013
- Supported HR operations, including time and attendance management, payroll processing, and compliance scheduling
- Coordinated the recruitment process, including scheduling interviews and assisting with the application system
- Implemented the Team Trainer Program, creating a structured learning environment and supporting team development
- Developed employee recognition initiatives to boost morale and engagement across departments
- Managed HR documentation and handled confidential information with discretion
Education
Bachelor of Science in Business Administration - Marketing
California State University, Chico
12.2011
Skills
- People Operations: HR Systems, Process Automation, HCM Dashboards, Compliance
- Talent Management: ATS Implementation, Candidate Experience, Talent Acquisition Strategies
- HR Analytics: Workforce Planning, Data-Driven Insights
- System Implementation: HR Tech Stack, Process Optimization, Cross-Functional Collaboration
- Team Leadership: Building High-Performing Teams, Cross-Departmental Alignment
- Global Programs: Immigration, Mobility, Multi-Country HR Policies
Timeline
Lead, People and Talent Operations
Nextdoor, Inc.
02.2022 - 07.2022
Head of People Operations & Workplace Experience
Nextdoor, Inc.
07.2017 - Current
Manager, Technical Recruiting, Operations, and Programs
Nextdoor, Inc.
07.2017 - 02.2022
Technical Recruiter/Talent Advisor
BINC
01.2015 - 07.2017
Senior Technical Recruiter/Account Manager
Bayside Solutions
06.2013 - 01.2015
Human Resource Team Member
Target Corporation
01.2012 - 05.2013
Bachelor of Science in Business Administration - Marketing
California State University, Chico
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