Shandi Kosik
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs.
Overview
3
3
years of professional experience
Work History
Volunteer
School Of Health Science Community Open House
2024.02 - 2024.02
- Assisted in conducting a booth advertising the dental assisting program.
- Supported an engaging, fun, and smooth-running event.
- Used strong interpersonal communication skills to convey information to others.
Volunteer
Concept Dental
2022.04 - 2023.07
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
Manager
The Phone Experts
2021.02 - 2023.07
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
Education
Certificate - Dental Assisting
College of The New Caledonia
Prince George, BC06.2024
Skills
- Infection control proficiency
- Patient management
- Knowledgeable in Power Practice
- Knowledgeable in ClearDent
- Moodle online learning platform
- Dental Radiography
- Patient education and counseling
- Sealant Application
- Prophylaxis
Timeline
Volunteer
School Of Health Science Community Open House
2024.02 - 2024.02
Volunteer
Concept Dental
2022.04 - 2023.07
Manager
The Phone Experts
2021.02 - 2023.07
Certificate - Dental Assisting
College of The New Caledonia
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