Shandelle Fraynn
Wetaskiwin,AB
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Loans Administrator 2
Peace Hills Trust Company
Maskwacis, AB
05.2022 - 10.2023
- Provided administrative and clerical support to loan and admin departments.
- Updated client account information and records in company databases.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Prepared loan documents and set up authorizations to fund loans.
- Prepared required documentation to submit annual property taxes to municipalities for existing mortgage clients.
- Complied with company policies and procedures.
Financial Customer Service Representative
Peace Hills Trust Company
Maskwacis, AB
08.2021 - 05.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Process customer cash deposits, withdrawals, transfers and other related banking transactions.
- Complied with company policies, procedures and processes.
Barista
Starbucks Canada
Wetaskiwin, AB
03.2021 - 07.2021
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Collected payments and provided accurate change.
- Supported highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass health inspections.
Customer Experience Sales Floor Associate
Walmart Canada
Wetaskiwin, AB
08.2020 - 07.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Developed knowledge about products and sales items to answer customer questions.
- Provided information to customers concerning sales, promotions and store policies.
- Recommended and helped locate or obtain merchandise based on customer needs and desires.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Head Supervisor
Wetaskiwin Cinemas
Wetaskiwin, AB
03.2018 - 01.2021
- Provided ongoing training to address staff needs.
- Responded to customer questions regarding products, prices and availability.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained high standards of customer service during high-volume work shifts and fast paced operations.
- Filled out weekly inventory of all stock.
- Created jobs/daily duties for staff
- Cashier
Education
High School Diploma -
Ermineskin Junior Senior High School
Maskwacis, ABSkills
- Problem Solving
- Integrity
- Adaptability
- Dependable
- Reliable
- Responsible
- Detail-oriented efficiency
- Customer Service
- Administrative support
- Attention to detail
Additional Information
- Class 5 License
- Level C CPR/AED Certified
- Dependable Transportation
Timeline
Loans Administrator 2
Peace Hills Trust Company
05.2022 - 10.2023
Financial Customer Service Representative
Peace Hills Trust Company
08.2021 - 05.2022
Barista
Starbucks Canada
03.2021 - 07.2021
Customer Experience Sales Floor Associate
Walmart Canada
08.2020 - 07.2021
Head Supervisor
Wetaskiwin Cinemas
03.2018 - 01.2021
High School Diploma -
Ermineskin Junior Senior High School