Shanda Weekes-Mendoza
St. Catharines,ON
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
14
14
years of professional experience
Work History
Clerk I
South-West Regional Health Authority
07.2010 - 07.2023
- Prepared and issued staff identification badges and vehicular passes to all employees.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with clients by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Compiled and analyzed data to produce reports.
- Edited and proofread documents for accuracy and completeness.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Clerical Assistant (Trainee)
Petroleum Company of Trinidad & Tobago
12.2009 - 06.2010
- Benefits and Annual Leave Data entry on Company's Software (SAP)
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Clerical Assistant (Trainee)
South-West Regional Health Authority
09.2009 - 12.2009
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
Bachelor of Arts - Business Administration
School of Practical Accounting
(Brittany Universite / UCAM), Online03.2023
Level 5 Diploma - Human Resource Management
School of Practical Accounting
(EduQual), Online12.2021
Certification - Carribean Secondary Education Certification (CSEC)
Barrackpore Secondary Comprehensive School
Barrackpore, Trinidad06.2008
Skills
- Telephone Etiquette
- Customer Satisfaction
- Administrative Support
- Filing systems
- Database entry
- Administrative tasks
Languages
English
Native or Bilingual
Timeline
Clerk I
South-West Regional Health Authority
07.2010 - 07.2023
Clerical Assistant (Trainee)
Petroleum Company of Trinidad & Tobago
12.2009 - 06.2010
Clerical Assistant (Trainee)
South-West Regional Health Authority
09.2009 - 12.2009
Bachelor of Arts - Business Administration
School of Practical Accounting
Level 5 Diploma - Human Resource Management
School of Practical Accounting
Certification - Carribean Secondary Education Certification (CSEC)
Barrackpore Secondary Comprehensive School
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