Shanda McCutcheon
Calgary,AB
Summary
Administrative professional who demonstrates leadership through the practice of fostering positive relationships with key stakeholders, while contributing to strategic business planning. Solutions based thinker with proven ability to work under pressure with flexibility in an environment with competing and changing workload demands. Utilizes knowledge and past experience to evaluate and improve processes that meet the requirements of key deliverables, in alignment with the vision of the organization and its policies.
Overview
5
5
years of professional experience
Work History
Volunteer Coordinator - Engagement
Alberta Health Services
01.2020 - Current
- Schedule and Conduct Patient and Family Advisor volunteer interviews
- Onboarding & Offboarding of Patient and Family Advisor volunteers
- Volunteer Engagement
- Reviewing, correcting, entering and approving volunteer hours
- Data Management & Database Administration
- Expense Reimbursements
- IT Support (Email, Network and Zoom)
- Social Media Liaison for Calgary Zone
- Processing payroll as required
- Training
- Ad Hoc Projects
Scheduler
Alberta Health Services
07.2019 - 01.2020
- Filling pre-booked and immediate shifts that resulted from staff vacation, leave of absences, illness, and educational leaves based on specific unit ratio requirements, skill sets and collective agreements.
- Anticipated staffing needs and informed managers of shifts that required further attention.
- Entered data for payroll.
- Provided scheduling reports, detailed records and compiled/provided statistical information.
- Developed trusted relationships and effective interdisciplinary communication with clients.
Administrator
Alberta Disability Workers Association
05.2019 - 03.2020
- Provided administrative support to 11 person Board of Directors.
- Monitored and responded to email and phone calls.
- Finalized and distributed E-Bulletins to members.
- Managed and updated website content.
- Managed and contributed to various social media accounts in accordance with association’s communication goals and plans.
- Finalized and distributed advocacy email/letters to Government of Alberta Ministers and MLAs.
- Managed member database for over 600 members.
- Printed and sent membership packages to new members.
- Notified Perkopolis of new members to be provided with access to exclusive member discount program.
- Provided notification to members for renewals.
- Following up with monthly PayPal members of missed membership dues.
- Communicated with employer agencies regarding payroll deduction for membership dues.
- Securely transported funds received by cheque to bank for deposit.
- Monitored PayPal transactions including refunds and overpayments to identify issues for resolution to secretary-treasurer.
- Attended Board and Committee meetings to record minutes.
- Distributed agendas and minutes monthly board meetings and committee meetings.
- Regular posting of affiliated agency jobs.
- Managed Canada Post mailbox.
- Managed equipment/software replacement schedules and backed up files weekly for security.
- Attending in person meetings with Board of Directors and Government of Alberta ministers.
Education
Skills
- Stakeholder Relations
- Volunteer Management
- Human Resources and Operations
- Office Administration and Administrative Support
- Scheduling and Payroll
- Database Management
- Working and Collective Agreements
- Logistics Management
Accomplishments
- Logged over 4700+ volunteer hours for Patient and Family Advisors
- Successful onboarding of approximately 500 Patient & Family Advisors since January 2020
- Creation and implementation of Advanced Zoom Training for Peer Mentor Volunteers
- Assisted in the site evacuation of approximately 1500 employees during the Ft. McMurray Wildfires
- Fluor Global HR Award Winner
Technology Skills
- Microsoft: Word, Excel, Access, PowerPoint, Outlook, Visio, Publisher, OneNote, SharePoint, Teams
- Better Impact DB
- Adobe Professional
- DocuSign
- Skype for Business
- Basecamp
- Affinity Photo and Publisher
- BMC Remedy
- Google Suite
- Workforce ESP & Automated Shift Callout
- Zoom (Advanced)
- Association Management Software
- E-People (Manager Self Service – Timesheet)
- SAP
- JD Edwards
- Accpac+
- Simply Accounting
Training
- Psychological First Aid Train-The-Trainer (Virtual Care in a Pandemic)
- Indigenous Awareness and Sensitivity Workshop
- Insights Discovery Profile/Training
- 7 Habits of Highly Effective People
- Miscellaneous organizational courses including Project management, Diversity training and Conflict Management.
Volunteer Experience
- AHS Calgary Zone Transplant Admission Steering Committee, Patient and Family Advisor
- AHS No One Dies Alone (NODA) – Compassionate Companion
- Alberta Hospice Palliative Care Association – Resource Research/Living Every Season
- Meals on Wheels – Cookie Kitchen Volunteer
- Krescent Program – Patient Curriculum Advisor/Peer Reviewer
- Kidney Foundation (National) – Christmas Letter Campaign Story Share
- CMHA Alberta Division – First Responders Half Marathon – Water Station
- Calgary Inter-faith Food Bank – Assembly line worker of hamper preparation
- Fluor Rope Square – Calgary Stampede Pancake Breakfast
- Cystic Fibrosis Canada – Gift Wrapper
- Kidney March – 100 KM Walker
- Alberta Health Services, Lions Eye Bank, Health Canada – Board Member, Presenter, General Volunteer, Patient Advisor
- Canada Revenue Agency – Volunteer Tax Preparer
Timeline
Volunteer Coordinator - Engagement
Alberta Health Services
01.2020 - Current
Scheduler
Alberta Health Services
07.2019 - 01.2020
Administrator
Alberta Disability Workers Association
05.2019 - 03.2020
Similar Profiles
Shawna ButlerShawna Butler
Administrative Support Assistant III at Alberta Health Services - Alberta Public Health NGAdministrative Support Assistant III at Alberta Health Services - Alberta Public Health NG
Nerissa DauloNerissa Daulo
Environmental Services II at Alberta Health Services University of AlbertaEnvironmental Services II at Alberta Health Services University of Alberta
Brenda BaltimoreBrenda Baltimore
Temporary Clinical Supervisor at Alberta Health Services / Recovery AlbertaTemporary Clinical Supervisor at Alberta Health Services / Recovery Alberta
FREDERICK PahanonotFREDERICK Pahanonot
Environmental Services II at Alberta Health Services - University of Alberta HospitalEnvironmental Services II at Alberta Health Services - University of Alberta Hospital
Pranjali AmbekarPranjali Ambekar
Senior Manager at Capgemini Canada INCSenior Manager at Capgemini Canada INC