Shanda Castle
Ladysmith,BC
Summary
Experienced in retail sales, food service and management in multiple businesses. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Shelter Worker/Breakfast Cook
Ladysmith Resources Centre Association
11.2022 - Current
- Enhanced living conditions through diligent cleaning and maintenance.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Set up, prepare and serve breakfast to the clients within the shelter as well as people in the community.
Supervisor
Canco Petroleum
01.2021 - 01.2022
- Oversaw daily operations of the department, ensuring smooth workflow
- Applied strong leadership talents and problem-solving skills.
- Inventory management
- Maintained a visually appealing store
Sales Associate
Shell Gas Station
09.2019 - 01.2021
- Rotated stock and restocked shelves to maintain product availability and store appearance,
- Boosted customer satisfaction levels through exceptional service,
- Increased sales revenue by building strong rapport with customers,
- Handled cash transactions efficiently,
Sales Associate
7-eleven
02.2016 - 08.2018
- Assisted in training new staff members.
- Maintained accurate inventory records to ensure adequate stock levels,
- Handled cash transactions efficiently.
Sales Manager
Five Blue Heron The Emporium
06.2009 - 11.2015
- Boosted sales performance by implementing effective visual merchandising.
- Developed strong customer relationships.
- Trained new sales associates on company policies, selling techniques, and customer service
- Managed inventory.
- Exceeded sales goals.
Restaurant Manager
Zanzibar Cafe
04.2004 - 01.2005
- Managed daily operations
- Oversaw inventory management.
- Menu development
- Training staff, customer service and leadership.
Restaurant Manager
Mill Marine Bistro
03.2000 - 04.2002
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices
- Reconciled cash and credit card transactions
- Correctly calculated inventory and ordered appropriate supplies.
Cafe Manager
Coal Harbour Cafe
03.2000 - 04.2002
- Increased efficiency and reduced waste thorough inventory management.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Catering Manager
Coal Harbour Cafe
03.2000 - 03.2002
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Developed strong vendor relationships.
Education
Cobequid Educational Centre
Truro, NSSkills
- First Aid and CPR
- Multitasking Abilities
- Organizational Skills
- Active Listening
- Problem Solving
- Time Management
- Adaptability and Flexibility
- Safety Monitoring
- Quality Assurance Controls
Certification
Foodsafe Level 1
First Aid CPR Level C
Timeline
Shelter Worker/Breakfast Cook
Ladysmith Resources Centre Association
11.2022 - Current
Supervisor
Canco Petroleum
01.2021 - 01.2022
Sales Associate
Shell Gas Station
09.2019 - 01.2021
Sales Associate
7-eleven
02.2016 - 08.2018
Sales Manager
Five Blue Heron The Emporium
06.2009 - 11.2015
Restaurant Manager
Zanzibar Cafe
04.2004 - 01.2005
Restaurant Manager
Mill Marine Bistro
03.2000 - 04.2002
Cafe Manager
Coal Harbour Cafe
03.2000 - 04.2002
Catering Manager
Coal Harbour Cafe
03.2000 - 03.2002
Cobequid Educational Centre
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