Shanaz Nuruddin
Coquitlam,BC
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
17
17
years of professional experience
Work History
Store Manager
David's Bridal
Langley, British Columbia
08.2019 - Current
- As a Store Manager, I successfully built and retained a high-performing team by implementing targeted training programs and fostering a collaborative work environment. This approach not only led to exceeding our sales plan by 37.5% but also created a consistent, world-class customer service experience that increased customer satisfaction scores by 29.275%
Sales Manager
David's Bridal
Langley, British Columbia
09.2019 - 08.2022
- Inspired and motivated stylists to surpass sales targets by creating an empowering work environment, focusing on performance metrics such as sales per hour, bridal conversion rates, add-on goals, and future appointment capture.
Operations Manager
David's Bridal
Langley, British Columbia
03.2016 - 08.2019
- Demonstrated excellence in leadership by ensuring flawless execution of core processes such as accurate receiving, record retention, inventory tracking, facilities management, and welcome desk procedures. Led team to induction in the CSR Hall of Fame and received consistent recognition for managing prompt Special Order receiving and customer notifications.
Assistant Store Manager
David's Bridal
Langley, British Columbia
07.2014 - 03.2016
- Implemented sales plans and collaborated with managers across North America to consistently maximize profitability.
Senior Sales Associate
Danier Leather
Langley, British Columbia
07.2007 - 07.2014
- Experienced in front line sales, promotions, budgeting, inventory management, security, shipping coordination, record-keeping, visual merchandising, inventory replenishment and service dispute resolution.
Education
Associate of Arts - Business Administration
Ladies Collage
Sri Lanka06-1993
Skills
- Revenue Generation
- Team Development
- Customer Service Management
- Employee Training
- Supply Ordering
- Project Management
- Operations Management
- Talent Recruitment
- Payroll Management
- Retail Inventory Management
- Sales Coaching
- Outstanding communication skills
- Recruitment and hiring
- Culture development
- Employee Terminations
- Team Leadership
- Staff Supervision
- Operational Efficiency
- Performance Reviews
- Policies and Procedures
- Sales Promotions
- Store opening and closing procedures
- Multitasking and Organization
- Training and mentoring
- Customer Service
- Relationship building and management
- Employee Scheduling
- Operations
- Process Improvements
- Sales expertise
- Staff Management
Languages
Hindi
Professional
Singhalese
Professional
Urdu
Professional
Timeline
Sales Manager
David's Bridal
09.2019 - 08.2022
Store Manager
David's Bridal
08.2019 - Current
Operations Manager
David's Bridal
03.2016 - 08.2019
Assistant Store Manager
David's Bridal
07.2014 - 03.2016
Senior Sales Associate
Danier Leather
07.2007 - 07.2014
Associate of Arts - Business Administration
Ladies Collage
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