Shanaya De Fonseka
Mississauga,ON
Summary
Self-motivated professional highly experienced in guest services. Excelling in customer relations, recordkeeping, and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. dedicated to providing first-rate attention to guest needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Snug Harbour
Lakeshore, Ontario
09.2024 - Current
- Greeted and welcomed guests with professionalism and warmth, creating a positive first impression and setting the tone for elevated dining experiences
- Managed reservation systems (e.g. OpenTable or Resy), including bookings, cancellations, and seating arrangements during high-volume periods
- Effectively coordinated guest flow and waitlists to optimize table turnover and minimize wait times
- Answered incoming phone calls and emails promptly, providing detailed information about menus, hours, and special events
- Assisted with takeout and delivery orders, ensuring accuracy and timely pickups
- Communicated guest preferences, special occasions, and allergies to serving and management teams to ensure personalized service
- Maintained a clean, organized front-of-house area and upheld the restaurant’s brand standards
- Supported team members in executing seamless shift transitions and contributed to a collaborative, fast-paced work environment
Server Assistant
Cactus Club Cafe
Mississauga, Ontario
01.2023 - 09.2024
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Assisted in training new server assistants on job responsibilities and procedures.
- Responded promptly to requests from servers or other staff members.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Maintained up-to-date menu knowledge to accurately answer guest questions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
BBA - Buisness Administration
Sheridan College
MississaugaSkills
- Customer service
- Reservation management
- Team collaboration
- Time management
- Data entry
- Hospitality services
- Multi-line telephone systems
Certification
- Smart Serve
- Drivers liscence
- First aid certiification
- cybersecurity certification
Timeline
Front Desk Receptionist
Snug Harbour
09.2024 - Current
Server Assistant
Cactus Club Cafe
01.2023 - 09.2024
BBA - Buisness Administration
Sheridan College
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