Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic

SHANAYA DE FONSEKA

Toronto,Canada

Summary

Enthusiastic and reliable server, takes pride in providing excellent and passionate customer service whilst creating memorable dining experiences for clientele. Skilled in anticipating customer needs, upselling, addressing complaints and resolving issues in timely manner, and going above beyond customer expectations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Earls Toronto
12.2021 - Current
  • Passionately strived to promote the company core values and culture through consistently striving to create a memorable experience for guests through exceptional, consistent, and upbeat customer service
  • Strategically utilized and implemented sales tactics to up sell seasonal specials, deals, and promotions resulting in constantly exceeding company weekly and monthly target sales
  • Actively aided and directed team members alongside management with side duties, customer issues and needs, as well as taking orders and greeting customers for other servers whenever needed.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Constant hunger for success and growth within this role allowed me to train and guide new and upcoming servers.

Server Assistant Lead

Cactus Club Cafe Toronto
01.2021 - 12.2021
  • Swiftly aided servers in expediting food and alcoholic drinks, greeting customers, taking orders, taking payments, bussing, pre-bussing and setting tables
  • Suggested and presented various different optimization tactics to managements leading to an improved restaurants overall flow, whilst aiding servers and team in any and every way possible
  • Maintained all sanitary regulations through vacuuming and sweeping floors, wiping down server stations, restocking sanitization buckets and kept guest sight lines clear and free
  • Effectively completed opening and closing duties for servers, expo line and bar
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Constantly demonstrating my personal hunger and constant lust for improvement within this role lead me to being promoted to server assistant lead and senior trainer for new upcoming employees for this role.

Education

BBA -

Sheridan College
Mississauga, ON
06.2024

OSSD -

Philip Pocock Secondary School
Mississauga, ON
06.2021

Skills

  • Strong Wine and drink Knowledge Proficiency
  • Strong ability to lead conversation in any setting and connect with people in an outgoing, positive and upbeat manner
  • Team oriented mindset- believes that a team that sticks together wins together
  • Highly responsible and reliable- Mentally forged to get things done the right way, the first time
  • Energetic - Strong ability to work and thrive in a fast-paced environment
  • Lust and hunger to constantly learn and be the best of the best in everything that i tackle

Languages

English
Native or Bilingual
French
Native or Bilingual

Certification

Smart Serve

Additional Information

References available upon request.

Timeline

Server

Earls Toronto
12.2021 - Current

Server Assistant Lead

Cactus Club Cafe Toronto
01.2021 - 12.2021

BBA -

Sheridan College

OSSD -

Philip Pocock Secondary School

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SHANAYA DE FONSEKA