ShanaQue Clarecia Ferguson
Burlington,Canada
Summary
Dedicated administrative professional with a proven track record in fast-paced office environments, excelling in various clerical tasks and providing essential support to staff. Recognized for reliability and productivity, consistently delivering results with minimal supervision. A versatile team player, serving as the primary point of contact for patients, adept at verifying insurance, managing paperwork, and preparing medical records. Patient-focused and knowledgeable in MS Office and EHR systems, with a solid understanding of medical terminology, committed to delivering exceptional service and quality care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Chiropractor Control Assistant (contracted)
Life Chiropractic Centre
Burlington, ON, Canada
06.2025 - 11.2025
- Coordinated patient scheduling and managed the cerpic card system effectively.
- Developed individualized treatment plans based on thorough patient assessments and evaluations.
- Delivered patient-centered chiropractic adjustments to enhance mobility and alleviate pain.
- Maintained accurate patient records while prioritizing both accuracy and confidentiality.
- Assisted healthcare providers during treatments to enhance patient care.
- Welcomed patients by name and efficiently directed their flow within the clinic.
- Provided CA reports to new patients following the report-of-findings procedure.
- Scheduled MAP appointments and meticulously recorded them in both the appointment book and cerpic card.
- Responded promptly to phone and email inquiries, ensuring patient needs were met.
- Monitored and managed clinic inventory levels to avoid shortages.
- Processed payments accurately and managed collections to support financial operations.
- Recalled inactive patients and updated the new patient book appropriately.
- Handled insurance claims to facilitate prompt reimbursement processing.
Retail Sales Associate Cashier (Contract)
Dollarama
Burlington, ON
12.2025 - 01.2026
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate cash drawer, ensuring balanced reconciliation at shift end.
- Collaborated with team to organize merchandise displays, optimizing store layout for sales.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted with inventory management tasks
- Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor wellstocked.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Cashier
Daniel’s No Frills
Burlington, ON
09.2025 - 10.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances through diligent tracking of sales.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Collaborated with team members to optimize checkout workflows during peak hours.
- Implemented best practices for handling cash and processing returns effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
Front End Retail Cashier
Farm Boy Grocery
Hamilton, ON
05.2024 - 06.2025
- Provided a friendly welcome to customers at the register and ensured efficient service by skillfully using POS cash registers for item scanning.
- Executed payment processing with precision, guaranteeing accurate change delivery to customers.
- Checked customer coupons and stamps, monitored transaction accuracy, and quickly resolved any discrepancies.
- Train new cashiers on policies, procedures, and customer service best practices.
- Monitor inventory levels at the front end, communicating restock needs to management.
- Assist customers with inquiries, ensuring satisfaction and fostering loyalty.
- Managed product exchanges and returns professionally, offering refunds or store credit as necessary.
- Maintained a clean and sanitized checkout environment while helping customers with their questions.
Switchboard Operator & Hospital Receptionist
Sandilands Rehabilitation Hospital
Nassau, Bahamas
07.2016 - 06.2022
- Greeted patients and visitors warmly, providing accurate directions and information about the rehabilitation centre.
- Managed general inquiries and guided individuals to the appropriate departments for assistance.
- Sustained a clean and organized lobby area while efficiently directing incoming phone calls.
Passenger Service Agent (early mornings')
Nassau Flight Services
Nassau, Bahamas
02.2006 - 05.2016
- Responsible for greeting passengers and verifying all documentation.
- Ensured the needs and safety of passengers and airport staff were met.
- Assisted passengers pre- and post-flight and provided necessary documentation to pilots.
- Managed baggage claims, loaded cargo, processed rider reservations, and addressed customer inquiries both in-person and over the phone.
- Collected all tickets at the boarding gate.
- Supported passengers with special needs and utilized software for passenger check-in.
- Collaborated closely with Operations, Bahamas Customs, and the engineering team to guarantee timely flight arrivals and departures.
- Implemented airline regulations which included managing excess baggage charges.
Bank Teller & Information Desk
Commonwealth of the Bahamas
Nassau, Bahamas
09.2004 - 08.2010
- Processed various customer transactions such as withdrawals, deposits, payments, and money transfers, along with handling the opening and closing of current accounts.
- Educated customers about the different types of accounts offered, their balances, and necessary requirements.
- Coordinated appointments for customers to interact with Financial Advisors.
Education
Diploma - Medical Office Assistant
Oxford College
Burlington, Canada08.2025
Certification - Front Office Admin Certified Professional Bookkeeping & Accounts
Synergy Bahamas Institute
Bahamas11.2019
Diploma - Business Management
Oxford College of Arts, Business & Technology
Burlington, ON06-2026
Diploma - Business Admin
S.L.W. Centennial High School
Port St. Lucie, United States06.2002
Skills
- Quick learner
- Customer service
- Microsoft office
- Training and mentoring
- Order taking
- Patience and empathy
- Cleanliness and hygiene
- Goal-oriented mindset
- Dependability
- Loss prevention procedures
- Policy adherence
- Resilience under pressure
- Inventory management
- POS terminal operation
- Order management
- Point of sale systems
- Cash drawer management
- Product knowledge
- Handling complaints
- Returns processing
- Customer relationship management
- Multitasking and organization
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
- Cash handling and management
- Detail-oriented
- Reliability
- Excellent communication
- Customer service excellence
- Customer satisfaction
- Reliable and responsible
- Honest and dependable
- Decision-making
- Team leadership
- Basic mathematics
- Inventory control
- Time management
- Problem-solving abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 200-550 staff members.
- Achieved medical office assistant diploma by completing medical office assistant courses with accuracy and efficiency. Graduated with a overall 88.01% B+
Languages
English
Native or Bilingual
Spanish
Limited Working
Certification
- Professional bookkeeping & Accounting I - Acquired December 8, 2019
- Certified Medical office assistant , Oxford College of The Arts , Business & Technology -Acquired Diploma Aug 1, 2025
- Certified Microsoft office Specialist 2013 Training - Aug 6, 2016
- Certified Business Professional Synergy Bahamas, - perfecting the arts of customer service - Acquired Aug 5, 2017
- Certified in Office Procedures & Theory Training - acquired certification November 26, 2016
Medical office assistant Diploma
I am successful enough to know that since I have completed this course, I am/will be able to demonstrate more awareness and understanding of the following:
• Perform basic OHIP billing.
• Perform office duties in a doctor’s office or in a hospital environment.
• Book appointments.
• Understand the importance of keeping confidentiality in the work
place and be able to identify how to adhere to policies and
procedures concerning confidentiality.
• Describe the general hospital structure.
• Gain knowledge and practical applications for .Infection Control in
the office
• Professional etiquette
• Privacy act
• Filing
• Booking appointments
• Telephone rules
• Diagnostic tests
• Referral letters
• Pharmacology
• Meds and prescriptions
• Hospital procedures
• Ward clerk duties
• Hospital departments
• Laboratories
• Specimens and labs
• Doctor's orders
• Kardex
• Transcribing orders
• MAR sheets
• medication orders
• Diets
• Narcotics
• OHIP billing
• WSIB billing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Retail Sales Associate Cashier (Contract)
Dollarama
12.2025 - 01.2026
Cashier
Daniel’s No Frills
09.2025 - 10.2025
Chiropractor Control Assistant (contracted)
Life Chiropractic Centre
06.2025 - 11.2025
Front End Retail Cashier
Farm Boy Grocery
05.2024 - 06.2025
Switchboard Operator & Hospital Receptionist
Sandilands Rehabilitation Hospital
07.2016 - 06.2022
Passenger Service Agent (early mornings')
Nassau Flight Services
02.2006 - 05.2016
Bank Teller & Information Desk
Commonwealth of the Bahamas
09.2004 - 08.2010
Diploma - Medical Office Assistant
Oxford College
Certification - Front Office Admin Certified Professional Bookkeeping & Accounts
Synergy Bahamas Institute
Diploma - Business Admin
S.L.W. Centennial High School
Diploma - Business Management
Oxford College of Arts, Business & Technology