Shanan Sanford

• Assisted the General Manager and Front Desk Supervisor with various administrative tasks and projects.

• Reviewed, managed, and approved all required resident documents: lease agreements, waivers, amenity requests, move forms, and COIs.

• Attended Regular Session (Evening) HOA Meetings and recorded the meeting minutes.

• Processed all vendor invoices and provided follow up correspondences on payments status.

• Created and submitted mass mailer communication to all owners and tenants regarding community reminders and updates.

• Conducted Interviews for front desk associate positions (full-time and part-time). Ordered management and front desk supplies weekly.

• Coordinated team meetings and managed calendar invite requests with the front desk, management team, and vendors. • Assisted in setting the performance expectation to a six star service standard to maintain and encourage high-level customer service that reflects the Action Values.

• Mentored team members to enhance accountability, professionalism, and leadership development.

• Purchased event items for community social events and assisted with decorating the designated areas.

• Built and maintained excellent resident and vendor relationships through timely response to inquiries and followed management skills

• Project Managed each tier of relief as released by government: responsible for California families weekly through CA COVID-19 Rent Relief Program
• Effectively project managed8-12 Case Managers: provided high-volume calendaring via Microsoft Outlook for All ands-on Training, as well as one-on-one training for new case managers
• Efficiently verified and managed the overall program/project for the Area Median Income (A.M.I.) for applicant program eligibility
• Managed and identified Caseload Review of Section8 Housing, TANF, SNAP, EDD, and Social Security Benefits for program eligibility
• Processed tenant and landlord applications: rent verification, utility, and other household expenses by comparing/analyzing items and collateral to required documentation
• Demonstrated exceptional knowledge of the Emergency Rental Assistance Program (ERAP)
• Responsible for calculating and drawing-funds used to pay for rental arrears, prospective rental payments, utility, and home energy cost arrears
• Successfully streamlined the case management process that optimized workflow and team productivity, and significantly improved customer relations
• Reviewed cases meticulously for detection of potential Fraudulent applications exercising my judgement and discretion while utilizing proper policies and procedures to determine appropriate actions
• Approved/processes weekly timesheets for all case managers, including time off request
• Created spreadsheets via Microsoft Excel to calculate the total of approved applications to meet and/or exceed matrix on a daily, weekly and monthly basis

• Responsible for responding promptly and cordially to general donor inquiries via phone, mail, and email
• Assisted with bulk mailings and donor outreach for the community
• Project managed professional services for office staff: manually and electronically processed daily gifts, weekly acknowledgements, and monthly charges with speed and meticulous attention to detail
• Effectively and compassionately communicated with loved ones of the patients we served to ensure that their needs and/or concerns were consistently addressed
• Conducted basic data searches and updated constituent records in the database per organization protocols
• Maintained complete and accurate electronic and hard files
• Performed high volume data entry and other administrative tasks as needed