Shanaia Thalia Daniel
Toronto
Summary
Dedicated and customer focused professional with 5 years of experience in customer and guest services. Seeking a customer service role where i can utilize my strong communication skills, problem solving abilities and attention to detail to contribute to a positive customer experience.
Overview
5
5
years of professional experience
Work History
Guest Experience Leader, Front and Back Crew
McDonald's
07.2018 - 03.2023
- assisted guests with inquiries and provide excellent service
- resolved customers concerns effectively and efficiently
- performed cashier duties such as processing payments orders, issuing receipts and refunds
- provided training sessions for new employees
- played an active role in interacting with guests and developed a strong relationships with repeated guests
- food and drinks preparation, maintaining stock levels and cleanliness
Front Desk Associate
Direk Channel
08.2022 - 11.2022
- provided sales support and assisted customers with inquiries via phone and email
- drafted guest invoices and posted charges to individual accounts
- organized front desk area to maintain a professional and welcoming appearance
- addressed customer complains and worked collaboratively to resolve issues effectively
Education
Standard First Aid, CPR / AED Level C -
Canadian Red Cross, Valid Until 10/26
Toronto, ON10-2026
Diploma - Medical Esthetics
Anderson College
Toronto, ON12-2024
Skills
- strong verbal and written communication skills with the ability to work collaboratively with team members and customers
- ability to handle multiple responsibilities in fast paced environments
- experience in managing transactions and ensuring accuracy in financial exchanges
- skilled at handling customer complaints and finding effective solutions to maintain satisfaction
Timeline
Front Desk Associate
Direk Channel
08.2022 - 11.2022
Guest Experience Leader, Front and Back Crew
McDonald's
07.2018 - 03.2023
Standard First Aid, CPR / AED Level C -
Canadian Red Cross, Valid Until 10/26
Diploma - Medical Esthetics
Anderson College
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