Shanae Sappleton
Bradford West Gwillimbury
Summary
Determined professional with upbeat and friendly team player attitude, and willingness to take on any task. Experienced leveraging strong organizational and communication skills to maximize profits and customer satisfaction. Skilled at creating product displays and managing inventory for optimum product placement and sales.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate / Cashier / Retail Keyholder
Calendar Club
11.2024 - 01.2025
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Achieved monthly sales targets by implementing effective sales strategies and maintaining a high level of product knowledge
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising
- Engaged with customers to build rapport and loyalty
- Streamlined opening and closing procedures as integral member of store staff
- Increased sales by providing exceptional customer service and product knowledge
- Facilitated smooth store operations during manager absences, ensuring continuity of service
- Greeted customers entering store and responded promptly to customer needs
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
Cashier and Merchandiser
Shoppers Drug Mart
10.2022 - 11.2023
- Answered questions about store policies and addressed customer concerns
- Assisted customers with returns, refunds and resolving transaction issues
- Monitored self-checkout systems and provided help in resolving complex problems
- Processed refunds and exchanges in accordance with company policy
- Helped customers complete purchases, locate items, and join reward programs
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement
- Monitored inventory levels and kept adequate stock in product displays on sales floor
- Answered customer questions regarding store merchandise, department information, and pricing
- Completed efficient store resets to prepare store for special promotions and seasonal updates
- Arranged consistent shelves, bins, and racks at appropriate locations by following established planograms
- Enhanced overall store appearance by applying careful consideration to product and display locations
- Monitored and replenished display inventory and restructured according to available stock
CNE Food Service Handler
San Francesco Foods
08.2022 - 09.2022
- Made food according to standard recipes with requested changes for customer satisfaction
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- Prepared and served various food and drink items to customer specifications in fast-paced environments
- Set up and broke down food service lines quickly to maintain service flow
- Maintained composure and work quality while under stress
- Followed food safety practices and sanitation guidelines
- Maintained high personal grooming standards and uniform presentation
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization
- Prepared sandwiches, salads and other specialty items according to customer specifications
Education
High School Diploma -
Bradford District High School
70 Professor Day Dr, Bradford ON L3Z3B906-2024
Skills
- Understand and work well within dynamics of groups
- Deal with people, problems, and situations with honesty, integrity, and personal ethics
- Listen and ask questions to understand and appreciate point of view of others
- Assess personal strengths and areas for development
- Open and respond Constructively to change
- Assess situations and identify problems
- Being creative and innovative in exploring possible solutions
- Ensure that team’s purpose and objectives are clear
Certification
- WHMIS Certificate
- Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act
- Worker Health and Safety Awareness Certificate
Timeline
Sales Associate / Cashier / Retail Keyholder
Calendar Club
11.2024 - 01.2025
Cashier and Merchandiser
Shoppers Drug Mart
10.2022 - 11.2023
CNE Food Service Handler
San Francesco Foods
08.2022 - 09.2022
High School Diploma -
Bradford District High School
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