Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHANAE FRANKLIN

Los Angeles

Summary

Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load. Solid understanding of role of nurses in interdisciplinary environments. Excellent clinical and people skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

SUPERVISING AGENT - LINCENSED INSURANCE AGENT

AMERICAN INCOME LIFE - USA
02.2020 - 06.2022
  • Developed training programs for new agents, ensuring all processes were followed correctly.
  • Provided support and guidance to team members on daily tasks and procedures.
  • Recruit new agent
  • Identified opportunities for process improvements based on analysis of customer surveys, complaints, and feedback from employees
  • Maintained accurate records of customers' interactions with the call center staff.

PERSONAL ASSISTANT

LAUREN LONDON LLC
02.2009 - 11.2019
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Coordinate travel and accommodation logistics for vacation and meeting
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Coordinated meetings between internal departments and external partners.
  • Administers Book Payment, Process Book-Keeping, and maintain office supply inventories.

Education

No Degree - Vocational Nursing

Smith Chason School of Nursing
Los Angeles, CA
12.2023

Skills

  • Effective Communication
  • Resourceful
  • Critical Thinking
  • Empathy and Compassion
  • Positive Attitude
  • Problem-Solving Skills
  • Interpersonal Skills
  • Patient Assessment
  • Teamwork Abilities
  • Medication Administration
  • Attention to Detail
  • Problem Solving

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified AHA
  • BLS Certified

Timeline

SUPERVISING AGENT - LINCENSED INSURANCE AGENT

AMERICAN INCOME LIFE - USA
02.2020 - 06.2022

PERSONAL ASSISTANT

LAUREN LONDON LLC
02.2009 - 11.2019

No Degree - Vocational Nursing

Smith Chason School of Nursing
  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified AHA
  • BLS Certified
SHANAE FRANKLIN