SHANAE FRANKLIN
Los Angeles
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load. Solid understanding of role of nurses in interdisciplinary environments. Excellent clinical and people skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SUPERVISING AGENT - LINCENSED INSURANCE AGENT
AMERICAN INCOME LIFE - USA
02.2020 - 06.2022
- Developed training programs for new agents, ensuring all processes were followed correctly.
- Provided support and guidance to team members on daily tasks and procedures.
- Recruit new agent
- Identified opportunities for process improvements based on analysis of customer surveys, complaints, and feedback from employees
- Maintained accurate records of customers' interactions with the call center staff.
PERSONAL ASSISTANT
LAUREN LONDON LLC
02.2009 - 11.2019
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Coordinate travel and accommodation logistics for vacation and meeting
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Coordinated meetings between internal departments and external partners.
- Administers Book Payment, Process Book-Keeping, and maintain office supply inventories.
Education
No Degree - Vocational Nursing
Smith Chason School of Nursing
Los Angeles, CA12.2023
Skills
- Effective Communication
- Resourceful
- Critical Thinking
- Empathy and Compassion
- Positive Attitude
- Problem-Solving Skills
- Interpersonal Skills
- Patient Assessment
- Teamwork Abilities
- Medication Administration
- Attention to Detail
- Problem Solving
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified AHA
- BLS Certified
Timeline
SUPERVISING AGENT - LINCENSED INSURANCE AGENT
AMERICAN INCOME LIFE - USA
02.2020 - 06.2022
PERSONAL ASSISTANT
LAUREN LONDON LLC
02.2009 - 11.2019
No Degree - Vocational Nursing
Smith Chason School of Nursing
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified AHA
- BLS Certified
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