Shana Spring
Chesley
Summary
Proven track record in enhancing customer satisfaction and streamlining office operations at Shamadon RV Resort. Skilled in Excel and adept at problem-solving, consistently delivered high-quality results, leading teams to exceed cleanliness standards. Demonstrated excellence in time management and customer service, contributing to improved efficiency and client relations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Shamadon RV Resort
04.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Contract Laundry Operator
Kinectrics
11.2023 - 02.2024
- Demonstrated flexibility and adaptability in learning new techniques, equipment operation, and industry trends to stay current with best practices in laundry services.
- Enhanced customer satisfaction by providing timely and high-quality laundry services for clients.
- Washing, drying, inspecting folding various forms of PPE for Bruce Power(leading supplier of medical isotopes that are used in cancer fighting treatments and sterilization of medical devices).
- Monitored levels of radiation found in PPE.
- Worked with various equipment (industrial washer and dryers, lay flats and conveyors)while upholding safety practices.
- Trained new employees.
- Worked inter-professional alongside supervisors.
Sanitation Lead Hand
Maple Leaf Foods
10.2020 - 12.2022
- Developed a strong understanding of company-specific requirements and standards for sanitation, leading to consistently high-quality results.
- Increased team efficiency by providing training on proper sanitation practices to all staff members.
- Played an integral role in passing industry inspections by maintaining rigorous sanitation standards throughout the facility.
- Worked closely with quality assurance teams to ensure all products met or exceeded established cleanliness standards.
- Coordinated daily tasks and schedules for the sanitation team, maximizing productivity while minimizing downtime in production areas.
- Supervised and directed daily work of team of 6-25 sanitation personnel.
- Demonstrated excellent problem-solving skills by quickly identifying issues within the workspace that may have compromised cleanliness standards or posed potential health risks.
- Collected samples and conducted titration tests.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Education
Certificate - Accounting And Payroll
Trios College
Certificate - Sanitation Health And Safety FSQA
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON2023
Certificate - Medical Office Administraton
Evergreen College
Brampton, ON2013
Skills
- Customer Service
- Time Management
- Cash Handling
- Office Administration
- Skilled in Excel, Power Point , Quickbooks , Microsoft Word
- Problem-Solving
- Attention to Detail
- Billing and Invoicing
- Supply Ordering
Languages
Certification
- Standard first aid
- Occupational Health and Safety 1&2.
Timeline
Front Desk Receptionist
Shamadon RV Resort
04.2024 - Current
Contract Laundry Operator
Kinectrics
11.2023 - 02.2024
Sanitation Lead Hand
Maple Leaf Foods
10.2020 - 12.2022
Certificate - Accounting And Payroll
Trios College
Certificate - Sanitation Health And Safety FSQA
Conestoga College Institute of Technology And Advanced Learning
Certificate - Medical Office Administraton
Evergreen College
- Standard first aid
- Occupational Health and Safety 1&2.
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