Shana Reeder
Raymond,Alberta
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Alzheimer Caregiver
Katee Kowalchuk
10.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Program Coordinator
Family Life Program
11.2021 - 08.2024
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Oversaw community development initiatives by creating a Youth Support Worker role within the program by implementing strategic planning and team leadership with consultation with local Indigenous communities. This improved program outcomes by 50%.
- Prepared and managed program budgets by conducting thorough analysis and forecasting, reducing unnecessary expenditures by 15%.
- Performed day to day administration duties, scheduling appointments, answering phones, responding to emails, maintaining office supplies and equipment.
Indigenous Family Support Worker
Sasamans Society
06.2018 - 11.2021
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Collaborated with multidisciplinary teams to ensure the provision of holistic care for families in need.
- Implemented evidence-based interventions designed to reduce risk factors associated with child abuse or neglect.
Education
No Degree - Business Administration
Lethbridge College
Lethbridge, NoneNo Degree - Psychology
Athabasca University
Athabasca, NoneSkills
- Time management
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Office administration
- Proactive mindset
- Scheduling proficiency
- Report preparation
- Community building
- Attention to detail
- Customer service experience
Accomplishments
- Supervised team of 4 staff members.
- Conceptualized and developed a Youth Support program.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Scheduling - Communicated with clients through phone, email and in person to schedule appointments and answer inquiries.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Completed payroll for staff of 3 direct reports.
Certification
Circle of Security Parenting Program Facilitator.
Supporting Individuals through Valued Attachments (SIVA) Trainer.
Timeline
Alzheimer Caregiver
Katee Kowalchuk
10.2024 - Current
Program Coordinator
Family Life Program
11.2021 - 08.2024
Indigenous Family Support Worker
Sasamans Society
06.2018 - 11.2021
No Degree - Business Administration
Lethbridge College
No Degree - Psychology
Athabasca University
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