ShaNa Perry
Antelope
Summary
Service professional known for high standards and results orientation. Highly organized, multi-tasker and proactive with a team-oriented mentality. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
31
31
years of professional experience
Work History
Service Manager
Patterson Dental
12.2022 - Current
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assessed employee performance and delivered constructive feedback to enhance skills.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Procurement Specialist / Tech Edge Coordinator
Patterson Dental
08.2019 - Current
- Taking inbound calls from offices and sales staff to schedule technicians, schedule large and small equipment installations, ordering service parts, process credits, schedule movers and rental trucks for installations.
- Process equipment orders from vendors and FC's, create equipment quotes, bill equipment to customers, submit finance applications, process finance contracts, file UCC's and club agreements.
- Trained new employees in technical edge and procurement.
- Monitored purchase orders, ensuring timely updates from vendors and carriers.
- Skilled in SAP/CRM systems.
Instructional Assistant - MH
Olive Grove Elementary School
08.2012 - 08.2019
- Assisting a teacher in the instruction and care of multi-handicapped students including observing student behavior, providing special health requirements, interacting with staff/parents, and keeping necessary records. Delivered instruction individually or in small groups with support from instructor. Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
Audit Review Clerk V
Delta Dental Plan of California
07.2004 - 06.2006
- Responding to telephone and written inquiries from dental professionals, groups, subscribers and brokers, communicating claims processing procedures and policies, group benefits and eligibility, resolving inquiries, processing payments, supplemental payments and refunds.
Equipment Coordinator / CSR - Service
Patterson Dental
12.1998 - 07.2004
- Preparation and submission of sales and service proposals and equipment contracts, processing software and hardware orders, maintaining optimum inventory levels, accounts payable, processing service work orders, coordinating manufacturer repairs and billings, schedule coordination for repairs, installations and service, ordering parts, general ledger, journal entry and customer satisfaction surveys.
Customer Service Representative
Patterson Dental
04.1997 - 01.1999
- Ordering supplies, researching special orders, direct contact for Oral B and Butler purchasing contracts, designing and implementing inventory control systems, general ledger, journal entries, merchandise transfers and credits, manufacturer and corporate billings.
Lead Registered Dental Assistant
Dr. Richard S Maffi
04.1994 - 04.1997
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Maintained strict sterilization protocols, ensuring a safe and sanitary environment for patients and staff.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Managed inventory of dental supplies, reducing costs by optimizing order frequency and amounts.
- Took dental images following strict patient protection rules, applying lead aprons.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings casts and impressions.
Education
Dental Assisting Diploma -
The Bryman School
Skills
- Industry best practices
- Problem-solving
- Multitasking and organization
- Work Ethic
- Friendly, Positive Attitude
- Team Member Development
- Workflow management
- Trustworthy and honest
- Service scheduling
- Customer service
Timeline
Service Manager
Patterson Dental
12.2022 - Current
Procurement Specialist / Tech Edge Coordinator
Patterson Dental
08.2019 - Current
Instructional Assistant - MH
Olive Grove Elementary School
08.2012 - 08.2019
Audit Review Clerk V
Delta Dental Plan of California
07.2004 - 06.2006
Equipment Coordinator / CSR - Service
Patterson Dental
12.1998 - 07.2004
Customer Service Representative
Patterson Dental
04.1997 - 01.1999
Lead Registered Dental Assistant
Dr. Richard S Maffi
04.1994 - 04.1997
Dental Assisting Diploma -
The Bryman School
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