Shana Morrison-Shaen
Thunder Bay
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Proudly a registered member of Metis Nation Ontario, striving to continuously learn and inspire other professionals to practice strengths-based, Two-Eyed Seeing in professional approach,
Overview
9
9
years of professional experience
Work History
Mental Health Intensive Treatment Services Manager
Dilico Anishinabek Family Care Group
06.2022 - 02.2023
- Maximized performance by monitoring daily activities and mentoring team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Onboarded new employees with training and new hire documentation.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Evaluated report data to proactively adjust and enhance operations.
- Accomplished multiple tasks within established timeframes.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
Biimaadiziwin Wiidookaagewin Team Manager
Dilico Anishinabek Family Care
06.2022 - 02.2023
- Provided leadership, guidance and support to staff members with Elder Co-Manager.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Collaborated with community members to develop and implement service initiatives.
- Implemented strategies to increase public awareness of social and community service programs.
- Analyzed statistics and data to inform decision-making and program development.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
Adult Mental Health and Wellness Lead
Matawa Health Co-Operative
01.2023 - 07.2024
- Overseeing Adult Mental Health Team/Staff who service and provide mental health and wellness supports to our adult populations from the communities served by Matawa.
- Overseeing preventative mental health and wellness-based service delivery and programming from a wholistic perspective; seeking to address all areas of wellness including: physical, mental, emotional, and spiritual.
- Ensuring service-delivery from Mental Health Team is valuing Indigenous culture, traditions, and perspective.
- Ensuring Mental Health team is skilled to utilize Two-Eyed Seeing Approach to Mental Health practices.
- Provides strong leadership and guidance to team. While demonstrating ability to build positive rapport and healthy working relationships with superiors, colleagues, and staff.
- Participant of program development of policy and procedure.
- Works in collaboration with Matawa Director of Mental Health, Adult Mental Health Team, and the EMR/Privacy Coordinator to ensure and maintain that all documentation, reporting, and forms are being created, collected, and stored in a way that respects and honors client confidentiality and ethics.
- Strong knowledge of practice regulations.
- Knowledge of First Nations culture, history, community-based services, geographic realities, and social conditions within remote First Nations communities.
- Highly adaptable, able to work and remain calm in fast-paced, and unpredictable environment.
- Organized and detail-oriented with a strong work ethic.
Clinical Counsellor
Dilico Anishinabek Family Care
09.2020 - 05.2023
- Assessed patient behavior, moods and other responses to determine correct social function issue and devise treatment plans.
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Worked with prescribing professionals to get patients necessary medications when required.
- Kept abreast of new and developing information in mental health field by regularly attending professional conferences and workshops.
- Managed caseload of 12-18 clients with substance dependence and/or co-occurring Axis I and Axis II disorders.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Worked as facilitator with community partner St. Josephs; Community DBT Group.
- Identified risk and resiliency factors within individual youth, peer group, family, school, and community and developed strategies for intervention
- Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Skilled at working independently and collaboratively in a team environment.
Adult Mental Health Case Manager WSFN/KZA/TBay
Dilico Anishinabek Family Care Group
11.2019 - 09.2020
- Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Led educational seminars and lectures at local community mental health centers to expand awareness of mental health symptoms and issues.
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Child Protection Case Manager Intake/Investigation
Dilico Anishinabek Family Care Group
01.2018 - 11.2019
- Investigated alleged abuse, neglect and abandonment of children to determine abusive or unsafe conditions.
- Wrote descriptive and accurate impending and present danger assessments and family functioning assessments.
- Reviewed existing case records for available information to formulate plans of treatment and develop short- and long-term goals.
- Investigated home conditions to protect children from harmful environmental areas under the Mikinaak Service-Delivery model, and in accordance to the Ontario Child Protection Standards (2016).
- Collaborated with schools, law enforcement and other community resources to gather information.
- Attended court proceedings, submitted documents and offered testimony.
- Developed plans to strengthen family units.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Reported child abuse in accordance with legal standards of mandatory reporters.
Residential Counselor
Options Northwest
07.2015 - 11.2018
- Guided developmentally disabled adults through customized day programs.
- Adhered to established rules, ethical standards and codes of professional conduct conducive to positive learning atmosphere.
- Participated in professional growth programs to support special education improvement efforts.
- Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
- Evaluated treatment plans against individual goals and healthcare standards.
- Worked with different disciplines to provide cohesive care to patients.
Residential Counselor
Community Living Thunder Bay
01.2016 - 01.2018
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Liaised between community programs and residents and counseled community and assisted living residents.
- Supported personal needs of residents dealing with diverse conditions.
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Developed and maintained courteous and effective working relationships.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Education
Master of Arts - Counselling Psychology
Athabasca University
Athabasca, AB10.2019
Bachelor of Arts - Sociology
Lakehead University
Thunder Bay, ON10.2017
Bachelor of Arts - Psychology
University of Western Ontario
London, ON06.2012
Diploma - Developmental Services Worker
Confederation College of Applied Arts And Technology
Thunder Bay, ON06.2008
Skills
- Resource Monitoring
- Facility Oversight
- Clinical Quality Program Standards
- Cultural Competence (Two-Eyed Seeing)
- Health and Safety Practices
- Clinical Staff Management
- Complex Problem-Solving
- Mental Health Treatment
- Integrated healthcare models
- Policy and Program Development
Timeline
Adult Mental Health and Wellness Lead
Matawa Health Co-Operative
01.2023 - 07.2024
Mental Health Intensive Treatment Services Manager
Dilico Anishinabek Family Care Group
06.2022 - 02.2023
Biimaadiziwin Wiidookaagewin Team Manager
Dilico Anishinabek Family Care
06.2022 - 02.2023
Clinical Counsellor
Dilico Anishinabek Family Care
09.2020 - 05.2023
Adult Mental Health Case Manager WSFN/KZA/TBay
Dilico Anishinabek Family Care Group
11.2019 - 09.2020
Child Protection Case Manager Intake/Investigation
Dilico Anishinabek Family Care Group
01.2018 - 11.2019
Residential Counselor
Community Living Thunder Bay
01.2016 - 01.2018
Residential Counselor
Options Northwest
07.2015 - 11.2018
Master of Arts - Counselling Psychology
Athabasca University
Bachelor of Arts - Sociology
Lakehead University
Bachelor of Arts - Psychology
University of Western Ontario
Diploma - Developmental Services Worker
Confederation College of Applied Arts And Technology
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