Shana Messer
Summary
Experienced professional with a strong background in operational excellence and team leadership. Skilled in driving growth and improving productivity through strategic planning and efficient resource management. Prioritizes collaboration and adaptability to achieve organizational goals, showcasing exceptional problem-solving and decision-making abilities. Committed to delivering results and contributing to team success.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Bow and Stern
12.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored and trained staff members to ensure exceptional customer service standards.
General Manager
The Offy Bistro
10.2022 - 12.2024
- Managed budgets, employee reviews, training, schedules, and contract negotiations.
- Mentored personnel on management principles, industry practices, and company procedures to drive operational excellence.
- Developed strategies to increase sales and profitability.
- Streamlined operations through policy and procedure development.
- Scheduled employees based on customer traffic and individual strengths.
- Analyzed trends to enhance company product offerings.
- Handled customer and client issues to support staff and ensure excellent service.
- Monitored cash discrepancies and inventory shrinkage.
- Reduced financial inconsistencies by verifying billing invoices and expense reports.
- Trained and guided team to maintain high productivity and performance.
- Efficiently managed purchasing, sales, marketing, and customer accounts.
- Mentored employees to improve performance and leverage individual strengths.
- Built strong customer relationships and connections.
- Fostered a positive work environment and high employee satisfaction.
Real Estate Assistant
Sarah Toop PREC
01.2022 - 11.2022
- Developed and maintained list of available properties suited to different needs and budgets for clients.
- Developed and deployed marketing to promote properties and drive sales.
- Maintained efficient office operations by handling errands and administrative functions.
- Coordinated appointments to show marketed properties.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Assisted clients in home staging and overall preparation.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Processed applications and paperwork in accordance with province and federal laws.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
Restaurant Floor Manager
Lakeside Beachclub
06.2020 - 02.2022
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Verified prepared food met standards for quality and quantity before serving to customers.
Server
Bar Reyna
05.2019 - 02.2020
- Cultivated warm relationships guests
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server / Bartender
Cactus Club
08.2016 - 03.2019
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host, Expo, Bar Back, Bartender
Lou's Grill
09.2013 - 08.2016
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Answered customer questions about hours, seating, and menu information.
- Closed the bar promptly upholding health standards.
- Maintaining and creating regulars with warm communication style.
Education
Freelance Certificate - Advanced Special Effects Makeup, Prosthetics And Props
Blanche MacDonald
03.2015
High School -
Sardis Secondary
2014
Skills
- Schedule Management
- Time Management
- Verbal and written communication
- Problem solving
- Creating a positive atmosphere
- Team leadership
- Decision-making
- Customer service
- POS - Squirrel, Touch Bistro, Micros, Toast, Lightspeed
- Organization
Timeline
Assistant Manager
Bow and Stern
12.2024 - Current
General Manager
The Offy Bistro
10.2022 - 12.2024
Real Estate Assistant
Sarah Toop PREC
01.2022 - 11.2022
Restaurant Floor Manager
Lakeside Beachclub
06.2020 - 02.2022
Server
Bar Reyna
05.2019 - 02.2020
Server / Bartender
Cactus Club
08.2016 - 03.2019
Host, Expo, Bar Back, Bartender
Lou's Grill
09.2013 - 08.2016
High School -
Sardis Secondary
Freelance Certificate - Advanced Special Effects Makeup, Prosthetics And Props
Blanche MacDonald
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