Shana-Lee Duplantis Storrier
Kitchener
Summary
Motivated, dedicated, and hardworking individual with a commitment to providing exceptional customer service and supporting team goals. Skilled in listening and responding to customer questions and needs, exceeding expectations. Adaptable to changing environments and roles, thriving under pressure. Demonstrated ability to manage and prioritize multiple tasks and projects efficiently. Inspires others with a positive attitude, openness, and honesty. Holds a B Driver's License and SBDIC certificate.
Overview
28
28
years of professional experience
Work History
Full Time Supervisor & Dispatcher
Campeau Bus Lines
01.2019 - Current
- Handling any transportation issues in a timely manner, with any questions they may have including route changes from Student Transportation, managing the 2-way radio, taking calls
- Reporting any issues that may occur during transportation of students, being a continued support system between Drivers and Parents
- Keeping track of overtime hours for payroll
- Working closely with the Operations Manager and Training department
Full Time Dispatcher
Great Canadian
01.2019 - 12.2019
- Insure all driver logs have not run over the MTO standards, all satellite locations have wash cards, for wash crews
- Keeping a constant communication with Maintenance Departments, for any issues with the coach buses, entering in computer systems, and switching out coaches at the last minute when needed
Full Time Dispatch, Driver Trainer
Voyageur Transportation
01.2016 - 12.2019
- Supervisor for the Icon Shuttle Drivers
- Insured scheduled timetables were met, timesheets, hours of service, were correct for payroll, deal with any issues that may have incurred, in a professional and timely manner
- Fill in for School Bus Routes across Ontario, Kitchener, Waterloo, Guelph, London, Ottawa
- Support for Patient Transfer, wheelchair calls in Kitchener and surrounding region, assisting Supervisor when needed
- Back Up for Grand River Transit
- Driver’s License Upgrade, ensuring all paperwork is correct and submitted to the MTO
- Dispatcher, multi-tasking is 100 % key, manning the 2 way radio, taking phone calls, reporting late drivers on a computer program that is used for school bus transportation, know how to locate lost drivers on GPS system, what protocol and procedures to use in the event of emergencies, lost child, must be met child, or even our special needs children
Part Time Office Manager
Shift Family Health Center
01.2015 - 12.2016
- Greeting Patients, keeping their information up to date
- Accounts Receivable, Accounts Payable, Invoicing
- Recalls, Inventory control
- Ensure the office runs, in an organized and timely manner, while maintaining Patient confidentiality
School Bus Driver
Elliott Coach Lines
01.2004 - 12.2016
- Greets students with a smile when picking up and delivering to school as per a set schedule
- Accurately completes appropriate daily, circle check, logbook, paperwork in a timely manner
- Communicates effectively with students, parents and community
- Ensures students are aware of rules and responsibilities as passengers
- Maintains order and discipline on the school bus and notes any behavioural/disciplinary problem
Part Time Finance Department (contract)
Reliable Ford
01.2014 - 12.2014
- Greeting customers applying for a vehicle loan
- Accurately processing confidential personal information required for a loan
- Processing additional warranties
School Bus Driver
First Student Canada
01.2012 - 12.2014
- Greets students with a smile when picking up and delivering to school as per a set schedule
- Accurately completes appropriate daily, circle check, logbook, paperwork in a timely manner
- Communicates effectively with students, parents and community
- Ensures students are aware of rules and responsibilities as passengers
- Maintains order and discipline on the school bus and notes any behavioural/disciplinary problems
Receptionist (contract)
Cargill Regional Beef-Dunlop Beef
01.2011 - 12.2011
- Greeted staff and customers and directed to correct destinations
- Answered phones; screened and directed calls to appropriate staff and provided callers with appropriate information when answering specific questions on products/services
- Scheduled appointments and maintained an appointment diary both manually or electronically
- Ensured knowledge of staff movements in and out of organization
- Prepared letters and documents; Received and sorted mail and deliveries
- Organized meetings according to a variety of staff schedules
- Tidied and organized reception area to maintain office professionalism
Bilingual Technical Service Representative
Superior Propane
01.2007 - 12.2010
- Responded to client and end users re: product info / queries / technical problems
- Booked appointments for technical visits to clients as well as fuel deliveries
- Maintained composure while interacting with emergency calls, Police and Fire Departments and escalated difficult clients
- Supported dispatchers and filled in for them when necessary
- Assisted clients with information systems and support sites; Processed credit card payments via e-gan
- Provided feedback to clients re: product support at dealer level
- Assisted with technical and product training for dealers
- Alerted clients to spikes in demand for parts due to changes in failure patterns
Warehouse Representative
Diversco Supply Inc.
01.1997 - 12.1998
- Processed warehouse orders, back orders and returns
- Performed stock and inventory checks
- Replenished supplies, materials, tools and merchandise as needed
- Conducted inspections on equipment to ensure safe operation
- Kept a clean and organized work environment
- Participated in regulated training activities
Education
School Bus Driver Improvement Instructor -
Ontario Safety League
01.2017
Professional Instructor in Driver Education -
P.R.I.D.E Program
01.2017
Office Administration classes - Bookkeeping 1 & 2 AccPac, Simply Accounting, Business Law, Business French, Excel
Riverdale
Pierrefonds, QC01.1994
Secondary School Diploma - Interior Designing
Pierrefonds Comprehensive High School
Pierrefonds, QC01.1986
Skills
- Mentoring staff
- Time management expertise
- Efficiency optimization
- Delegation
- Deadline enforcement
- Customer service
- Goal oriented
- Relationship building
- Conflict resolution
- Documentation and reporting
- Multitasking
Languages
French
Native or Bilingual
Timeline
Full Time Supervisor & Dispatcher
Campeau Bus Lines
01.2019 - Current
Full Time Dispatcher
Great Canadian
01.2019 - 12.2019
Full Time Dispatch, Driver Trainer
Voyageur Transportation
01.2016 - 12.2019
Part Time Office Manager
Shift Family Health Center
01.2015 - 12.2016
Part Time Finance Department (contract)
Reliable Ford
01.2014 - 12.2014
School Bus Driver
First Student Canada
01.2012 - 12.2014
Receptionist (contract)
Cargill Regional Beef-Dunlop Beef
01.2011 - 12.2011
Bilingual Technical Service Representative
Superior Propane
01.2007 - 12.2010
School Bus Driver
Elliott Coach Lines
01.2004 - 12.2016
Warehouse Representative
Diversco Supply Inc.
01.1997 - 12.1998
Professional Instructor in Driver Education -
P.R.I.D.E Program
Office Administration classes - Bookkeeping 1 & 2 AccPac, Simply Accounting, Business Law, Business French, Excel
Riverdale
Secondary School Diploma - Interior Designing
Pierrefonds Comprehensive High School
School Bus Driver Improvement Instructor -
Ontario Safety League
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