Shamshad Toor
Brampton,ON
Summary
Knowledgeable and dedicated customer service professional with 6 years experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Bakemark Canada
06.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Utilized customer service software to manage interactions and track customer satisfaction.
Call Center Customer Service Representative
24-7 Intouch
12.2020 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Office Administration - Administration Studies
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON04.2018
Skills
- Effective Written and Verbal Communication
- Process Optimization
- Adobe Dreamweaver
- Good Communication Skills
- Customer Service and Assistance
- Call Centers
- Customer Relationship Management
- Creative Solutions
- High-Volume Call Environments
- Telephone Etiquette
- Problem Resolution
- Microsoft Office
- Credit Card Applications
Timeline
Customer Service Specialist
Bakemark Canada
06.2022 - Current
Call Center Customer Service Representative
24-7 Intouch
12.2020 - 05.2022
Office Administration - Administration Studies
Sheridan College Institute of Technology And Advanced Learning
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