Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Shams Monour

Winnipeg,MB

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Backroom Supervisor

Designer Shoe Warehouse
05.2023 - Current
  • Received incoming merchandise and stored in correct stock locations.
  • Maintained orderly stockroom for ease of retrieval.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

Delivery Driver Supervisor

Dominos Pizza Inc.
10.2021 - 05.2023
  • Expedited deliveries to meet customer deadlines and requirements.
  • Delivered packages to customer doorsteps and business offices.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Customer Service Representative

Rona Home And Garden
05.2022 - 04.2023
  • Communicated with customers via email, phone call, voice message when their orders were ready for pick up.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.

Licensed Insurance Broker

Reno Insurance.
10.2021 - 04.2022
  • Sold Auto and Travel insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
  • Developed sales strategies to increase sales of insurance policies.

Team Lead

KFC-Taco Bell ( Hi-flyer foods inc.)
02.2019 - 09.2021
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Tracked receipts, employee hours, and inventory movements.

Education

Bachelor of Arts - Economics

University of Manitoba
Winnipeg, MB
09.2023

Skills

  • Customer service
  • Planning and coordination
  • Organizational skills
  • Supervision
  • Relationship building
  • Team building
  • Decision-making
  • Microsoft Office
  • Time management
  • Data management
  • Reliable and trustworthy
  • Multitasking

Accomplishments

I worked as the President of Manitoba's for Human Rights Youth Advisory Council ( 2021-2022). I started working for this non-profit organization back in 2020 as a secretary and then later in 2021, I was elected as the president for my leadership, marketing and communication skills.

Languages

English
Full Professional

Timeline

Backroom Supervisor

Designer Shoe Warehouse
05.2023 - Current

Customer Service Representative

Rona Home And Garden
05.2022 - 04.2023

Delivery Driver Supervisor

Dominos Pizza Inc.
10.2021 - 05.2023

Licensed Insurance Broker

Reno Insurance.
10.2021 - 04.2022

Team Lead

KFC-Taco Bell ( Hi-flyer foods inc.)
02.2019 - 09.2021

Bachelor of Arts - Economics

University of Manitoba

Similar Profiles

CREATE PROFILE
Shams Monour