Shams m mohamed
Surrey
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
18
18
years of professional experience
Work History
Service Clerk
Costco Wholesale
Surrey
02.2018 - 05.2024
- Greeted customers and assisted them with product inquiries and membership information
- Processed transactions accurately using point-of-sale systems
- Maintained checkout lanes and sales floor organization
- Assisted in restocking merchandise and monitoring inventory levels
- Ensured adherence to Costcos safety and operational policies
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
- Utilized knowledge of store layout to direct customers to desired items quickly.
- Operated cash register to process cash, check, and credit card transactions.
- Adhered to safety guidelines when handling hazardous materials or equipment.
- Excelled in exceeding daily credit card application goals.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Strengthened customer retention by offering discount options.
- Responded to telephone inquiries about products, services, prices, availability.
- Mentored junior team members and managed employee relationships.
- Assisted customers with product selections, including providing product information and pricing.
Shift Manager
Pizza Hut Canada
Courtenay
04.2014 - 05.2020
- Supervised restaurant operations, ensuring quality service and cleanliness
- Managed labor, cash handling, and waste control
- Scheduled employees and ensured shift efficiency
- Conducted inventory tracking and invoice processing
- Handled customer orders, special requests, and complaints
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Reinforced rules to promote superior employee performance.
- Determined budgets, production goals and rates based on company policies and requirements.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Identified needs of customers promptly and efficiently.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Planned and developed new operation processes to innovate and stay competitive.
- Upheld company standards and compliance requirements for operations.
- Prepared operations data to produce comprehensive reports to management.
- Trained new employees on company policies, procedures, and job responsibilities.
Assistant Manager
Starbucks UAE, M.H. Alshaya Co. LLC
02.2012 - 03.2014
- Supervised staff hiring and training
- Managed employee schedules and shift coverage
- Ensured customer satisfaction and handled complaints
- Oversaw marketing and store promotions
- Maintained store appearance and operational efficiency
Various Positions
McDonalds UAE
Dubai
04.2008 - 01.2012
- Served in roles including Crew Trainer, Swing Manager, and 2nd Assistant Manager
- Managed shift operations, staff training, and compliance with safety regulations
- Oversaw inventory, cost control, and daily operational reports
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
Maintenance Crew Member
sri lanka railways
Colombo
01.2006 - 03.2008
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Cleaned air conditioning units to ensure proper functioning.
- Installed new equipment according to manufacturer's instructions.
- Maintained or repaired specialized equipment or machinery.
- Sealed cracks in concrete surfaces to protect against water damage.
- Changed air conditioning filters to improve indoor air quality and help HVAC system perform properly.
- Cleaned or lubricated shafts, bearings or other parts of machinery.
Education
High School Diploma -
Madeena National School
Sri Lanka 08.2005
GED -
Madeena National School
Sri Lanka 12.2002
Skills
- Customer service
- Point-of-sale operation
- Inventory management
- Cash handling
- Safety compliance
- Product knowledge
- Team leadership
- Employee training
- Sales promotion
- Conflict resolution
- Time management
- Communication skills
- Process improvement
- Merchandising strategies
- Operational efficiency
- Time management abilities
- Process transactions
- Spreadsheet development
- Multitasking Abilities
- Proofreading
- Training development aptitude
- Handling payments
- Active listening
- Receiving support
- Problem-solving aptitude
- Banking operations support
- Driver communications
- Excellent communication
- Typing speed
- Research
- Retail marketing
- Upselling techniques
- Store maintenance
- Salesforce CRM
- Continuous improvement
- Customer account management
- Phone etiquette
- Call center experience
- Negotiation skills
- Data management
- Attention to detail
- Multitasking capacity
- Scanning and copying
- Sales closing
- Prioritization
- Issue and complaint resolution
- Multi-line phone talent
- POS systems and ordering platforms
Languages
Proficient (C2), Proficient (C2), Proficient (C2), Intermediate (B1), Upper Intermediate (B2), Proficient (C2)
Timeline
Service Clerk
Costco Wholesale
02.2018 - 05.2024
Shift Manager
Pizza Hut Canada
04.2014 - 05.2020
Assistant Manager
Starbucks UAE, M.H. Alshaya Co. LLC
02.2012 - 03.2014
Various Positions
McDonalds UAE
04.2008 - 01.2012
Maintenance Crew Member
sri lanka railways
01.2006 - 03.2008
High School Diploma -
Madeena National School
GED -
Madeena National School
Similar Profiles
Jazmine RizoJazmine Rizo
Payroll and Human Resources Associate at Costco Wholesale CorpPayroll and Human Resources Associate at Costco Wholesale Corp
Christopher HeckChristopher Heck
Meat Wrapper/ Front End Asscociate at Costco Wholesale CorpMeat Wrapper/ Front End Asscociate at Costco Wholesale Corp
Sanamdeep DoleSanamdeep Dole
Front End Assistant at Costco Wholesale CorpFront End Assistant at Costco Wholesale Corp
Sabryna RamirezSabryna Ramirez
Food Service Assistant at Costco Wholesale CorpFood Service Assistant at Costco Wholesale Corp
DEAN VEERENDEAN VEEREN
Laborer at B&B Contracting GroupLaborer at B&B Contracting Group