Shams Abdal Moeen
Mississauga,Canada
Summary
Dynamic leader and strategic planner with a proven track record at Tim Hortons, adept in team leadership and customer service, excelling in fast-paced environments. Skilled in Microsoft Office Suite and problem-solving, I've driven initiatives that achieved a 20% cost savings, enhanced customer satisfaction, and fostered strong team morale through effective communication and recognition.
Overview
6
6
years of professional experience
Work History
Supervisor & Customer Service
Tim Hortons
Mississauga, Canada
09.2022 - 01.2025
- Managed teams of 7 employees, ensuring smooth operations during peak hours and maintaining high customer satisfaction
- Controlled inventory levels, minimizing waste and optimizing stock rotation to achieve 20% cost savings
- Enforced company policies to ensure compliance with food safety regulations and standards
- Resolved customer complaints promptly, preserving brand reputation and fostering positive customer relationships
- Conducted performance evaluations, provided feedback, and recognized top performers to boost team morale
- Collaborated with management to develop sales strategies and meet revenue targets
- Maintained a clean work environment in adherence to sanitation guidelines and company protocols
- Demonstrated leadership skills through effective delegation, conflict resolution, and team motivation
- Adapted to a fast-paced environment, remaining resilient and composed under pressure
Office Administrative Assistant and Marketing Coordinator
PTE Bright Institute
Hyderabad, India
06.2019 - 07.2022
- Assisted in the management of daily office operations, including scheduling, correspondence, and file management
- Coordinated meetings, appointments, and travel arrangements for senior staff members
- Utilized MS Office Suite (Word, Excel, PowerPoint) to prepare reports, presentations, and other documents
- Maintained office supplies inventory and placed orders as needed
- Provided excellent customer service by handling inquiries and resolving issues promptly
- Collaborated with overseas educational consultants (Potential source of customers) & signed MOUs with 50-plus organizations
- Successfully created strategic partnerships with educational organizations that benefit the company
- Arranged Presentations, workshops & Promotional Seminars across multiple Collages (Target marketing for bulk clients)
- Designed student referral programs to incentivize leads which helped in Passive marketing & consistent sales
- Managed front desk operations, including greeting visitors, managing phone calls, and directing them to appropriate departments
- Implemented office policies and procedures to improve workflow and efficiency
- Assisted in the planning and execution of company events and meetings
- Monitored and managed office budgets and expenses using QuickBooks
- Coordinated with vendors and service providers to maintain office equipment and supplies
Education
Post Graduation International Business Management - Dean’s Honour list
Lambton college
Mississauga, Ontario01.2024
Bachelor of Commerce -
Acharya Nagarjuna University
Guntur, India01.2019
Skills
- Office Management
- Calendar Management
- Travel Coordination
- Document Preparation
- Customer Service
- Budget Management
- Vendor Relations
- Event Planning
- Data Entry
- Communication
- Problem-Solving
- Team Leadership
- Microsoft Office Suite
- QuickBooks
- Google Workspace
- CRM Software
- Project Management Tools
- Video Conferencing Tools
Toolsandsoftware
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- QuickBooks
- Google Workspace (Docs, Sheets, Drive)
- CRM Software (Zoho)
- Project Management Tools (Asana, Trello)
- Video Conferencing Tools (Zoom, Microsoft Teams)
Timeline
Supervisor & Customer Service
Tim Hortons
09.2022 - 01.2025
Office Administrative Assistant and Marketing Coordinator
PTE Bright Institute
06.2019 - 07.2022
Post Graduation International Business Management - Dean’s Honour list
Lambton college
Bachelor of Commerce -
Acharya Nagarjuna University
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