Summary
Overview
Work History
Education
Skills
Languages
Toolsandsoftware
Timeline
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Shams Abdal Moeen

Mississauga,ON

Summary

Detail-oriented Office Administrator with over 3 years of experience in administrative support and office management. Proven ability to streamline operations, improve efficiency, and foster professional relationships within organizations. Adept in using a variety of office software and tools to enhance productivity and ensure smooth office operations.

Overview

5
5
years of professional experience

Work History

Supervisor

Tim Hortons
05.2023 - Current
  • Interacted with over 200 customers daily, ensuring high satisfaction and repeat business
  • Enhanced customer experience by 20% through effective inquiry response and merchandise direction
  • Boosted sales by 15% by assisting customers in finding and understanding products
  • Achieved 99% accuracy in managing transactions, including sales and returns
  • Handled 50+ customer inquiries daily, both in-store and on the phone, with timely assistance
  • Increased promotional sales by 10% through customer education on current promotions
  • Maintained knowledge of 50+ products, facilitating informed customer interactions
  • Contributed to a 25% increase in daily revenue by meeting team sales goals
  • Reduced out-of-stock incidents by 30% through effective inventory monitoring and restocking
  • Improved pricing accuracy by 20% through accurate stamping, marking, and tagging of merchandise.

Office Administrator

PTE Bright Institute
06.2020 - 07.2022
  • Managed front desk operations, greeting 100+ visitors weekly and directing phone calls to appropriate departments
  • Implemented 5 new office policies and procedures, improving workflow efficiency by 20%
  • Assisted in planning and executing 10+ company events and meetings annually
  • Monitored and managed office budgets and expenses, saving 10% annually using QuickBooks
  • Coordinated with 15+ vendors and service providers to maintain office equipment and supplies.

Office Administrative Assistant

PTE Bright Institute
06.2019 - 05.2020
  • Assisted in managing daily office operations for a team of 10+ employees, including scheduling, correspondence, and file management
  • Coordinated over 50 meetings, appointments, and travel arrangements for senior staff members annually
  • Utilized MS Office Suite (Word, Excel, PowerPoint) to prepare 50+ reports, presentations, and documents monthly
  • Maintained office supplies inventory, reducing costs by 15% through efficient ordering and vendor management
  • Provided excellent customer service, handling 30+ inquiries weekly and resolving issues promptly.

Education

Post-Graduation International Business Management -

Lambton College
05.2024

Bachelor of Commerce Computer Application -

Nagarjuna university
Guntur, India
01.2019

Skills

  • Customer service and vendor relations
  • Event planning and travel coordination
  • Proficient in Microsoft Office and Google Suite
  • Budget management and document preparation
  • Office management and calendar coordination
  • Fluent in written and verbal communication
  • Strong organizational and time management abilities
  • Analytical and problem-solving skills
  • Team Leadership and Adaptability

Languages

English
Native or Bilingual

Toolsandsoftware

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • QuickBooks
  • Google Workspace (Docs, Sheets, Drive)
  • CRM Software (Salesforce, Zoho)
  • Project Management Tools (Asana, Trello)
  • Video Conferencing and Tools (Zoom, Microsoft Teams)

Timeline

Supervisor

Tim Hortons
05.2023 - Current

Office Administrator

PTE Bright Institute
06.2020 - 07.2022

Office Administrative Assistant

PTE Bright Institute
06.2019 - 05.2020

Post-Graduation International Business Management -

Lambton College

Bachelor of Commerce Computer Application -

Nagarjuna university

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Shams Abdal Moeen