Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shams Abdal Moeen

Mississauga,Canada

Summary

Energetic, Friendly, and goal-oriented with an impressive performance record and a well-rounded background in optimizing internal performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service & Front Team Member

Tim Hortons
Mississauga, Ontario
09.2022 - Current
  • Greeting customers in friendly and polite manner & Providing excellent customer service & Satisfaction
  • Responding to questions, direct customers to merchandise within store, attending over 100 customers per day
  • Assisting customers in store and on phone & Performing transactions like sales and returns
  • Maintaining superior knowledge of products and services & Educating customers about current promotions
  • Contributing to team's daily sales goals
  • Monitoring inventory levels and restock shelves as needed, Stamping, marking, and tag pricing on merchandise
  • Operating cash registers, taking payments, and issuing receipts
  • Helping Special needs customers find specific products by showing them and understanding descriptions
  • Maintaining orderliness of sales floor
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

Marketing & Operations Coordinator

PTE Bright Institute
India, Telangana
06.2019 - 07.2022
  • Collaborated with overseas educational consultants (Potential source of customers) & signed MOU with 50 plus organizations
  • Successfully created strategic partnerships with educational organizations which benefit company
  • Arranged Presentations, workshops & Promotional Seminars across multiple Collages (Target marketing for bulk clients)
  • Designed student referral programs to incentivize leads which helped in Passive marketing & consistent sales
  • Interacted with students (potential clients) on individual level and explained Course Details and Benefits,
  • Enrolled More than 80 students monthly by arranging Interactive demos & Promotional Discounts (target achievement)
  • Worked closely with training team & designed courses for overseas education consultants as per market needs (B2B)
  • Gathered feedback from students & suggesting Product improvement to maintain rating of 4.9/5

Education

Post-Graduation International Business Management -

Lambton College
Mississauga, ON
01.2024

Bachelor of Commerce Computer Application -

Nagarjuna University
Guntur
01.2019

Skills

  • Effective communication and articulate presentation skills
  • Fluent in written and verbal communication
  • Excellent leadership skills
  • Organized & Effective time management
  • Delivering best Customer Service & satisfaction
  • Strong analytical and problem-solving skills
  • Good negotiation & persuasion skills
  • Creative & Positive attitude towards work
  • Friendly, Outgoing & Passionate
  • Quick learner & Ability to adapt quickly
  • Responsible, Reliable & Multitasker
  • Computer skills (Ms Office & Google Suite)

Certification

Marketing Principles Simternship, Stukent, 12/13/22

Timeline

Customer Service & Front Team Member

Tim Hortons
09.2022 - Current

Marketing & Operations Coordinator

PTE Bright Institute
06.2019 - 07.2022

Post-Graduation International Business Management -

Lambton College

Bachelor of Commerce Computer Application -

Nagarjuna University

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Shams Abdal Moeen