Shamoye Smith
Toronto,Canada
Summary
Dedicated individual experienced in providing assistance to the elderly, disabled, and dementia patients. Skilled in developing personalized careplans, providing companionship, and providing a safe and comfortable living environment. Proven ability to manage household tasks such as meal preparation, housekeeping, and medication reminders.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Support Worker
ParaMed Home Health Care
Toronto, ON
12.2023 - Current
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Administered medications and monitored health conditions to maintain client well-being.
- Developed care plans in collaboration with healthcare teams, enhancing individualized support.
Personal Support Worker Student
L'Chaim Retirement Homes Inc
Toronto, ON, Canada
08.2023 - 10.2023
- Participated in team meetings to discuss patient status and plan for future care needs.
- Implemented therapeutic interventions according to the established care plan.
- Administered medications in accordance with physician instructions.
- Respected cultural diversity while providing services to clients from different backgrounds.
- Provided companionship through conversation, recreational activities or outings.
- Developed positive relationships with clients by providing emotional support during difficult times.
Warehouse Associate
UPS
Concord, ON, Canada
05.2023 - 07.2023
- Collaborated with team members to complete tasks efficiently and accurately.
- Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment.
- Sorted and organized merchandise in preparation for shipment.
Administrative Assistant
Supreme Security Services
Vaughan, ON, Canada
11.2022 - 02.2023
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
Collections Agent
Advantage Communications
Portmore, ST.CATHERINE, Jamaica
03.2020 - 08.2022
- Successfully handled high-volume calls from delinquent customers.
- Provided excellent customer service while following collections procedures.
- Provided detailed reports to management regarding collection activities.
- Developed strong communication skills to negotiate payment plans with customers.
- Utilized problem solving techniques to resolve customer disputes quickly and efficiently.
Education
DIPLOMA IN PERSONAL SUPPORT WORKER -
Cj Healthcare College
Toronto10.2023
DIPLOMA IN PRACTICAL NURSING -
Distinction College
06.2019
HIGH SCHOOL DIPLOMA -
DeCarteret College
Jamaica06.2018
Skills
- Mobility assistance
- Dementia care
- Personal hygiene assistance
- Emotional support
Languages
English
Full Professional
Certification
- Personal Support Worker - NACC
- CPR and First Aid
- AODA
- Food Handlers
- Practical Nursing Level III Diploma - AAH
Timeline
Personal Support Worker
ParaMed Home Health Care
12.2023 - Current
Personal Support Worker Student
L'Chaim Retirement Homes Inc
08.2023 - 10.2023
Warehouse Associate
UPS
05.2023 - 07.2023
Administrative Assistant
Supreme Security Services
11.2022 - 02.2023
Collections Agent
Advantage Communications
03.2020 - 08.2022
DIPLOMA IN PERSONAL SUPPORT WORKER -
Cj Healthcare College
DIPLOMA IN PRACTICAL NURSING -
Distinction College
HIGH SCHOOL DIPLOMA -
DeCarteret College