Shamon Mckenzie
HSWR
Kingsgate,BC
Summary
To seek and maintain employment that offers professional challenges utilizing interpersonal skills, problem-solving skills, and develop the experience and awareness to make a positive impact within the HSW field.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Mandolin Books
02.2017 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
Server/Bar Manager
Caffe Fantastico
09.2011 - 09.2018
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Busser/Porter/Bartender
Swan's Pub and Hotel
07.2009 - 07.2015
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
Education
Certificate - HSWR
College of The Rockies
Cranbrook, BC 05.2001 -
Skills
Relationship Building
undefinedTimeline
Customer Service Representative
Mandolin Books
02.2017 - 02.2019
Server/Bar Manager
Caffe Fantastico
09.2011 - 09.2018
Busser/Porter/Bartender
Swan's Pub and Hotel
07.2009 - 07.2015
Certificate - HSWR
College of The Rockies
05.2001 -
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