Shamma Maisha
Whitby,ON
Summary
Over 2 years of combined work and educational experience in HR, recruitment, and administration, currently working towards obtaining CHRP designation. Proficient in Microsoft Word, Excel, Outlook, SharePoint, and Applicant Tracking Systems (ATS), as well as HRIS platforms like Workday. Strong foundation in utilizing various software tools. Honed customer service skills within healthcare, banking, and retail environments. Responsible HR Assistant with extensive knowledge of office administration and common human resources operations. Excels in tasks such as data entry, file management, and reviewing policies to suggest actionable improvements aligned with industry best practices.
Overview
4
4
years of professional experience
Work History
Associate, Everyday Banking
Bank of Montreal (BMO)
11.2023 - 01.2024
- Answered and helped 50 customer calls on average everyday
- Processed bank deposits, transfers, bill payments, cash advances and credit card payments and other related banking transactions
- Managed high-volume customer support calls, efficiently resolving banking inquiries in high paced environment
- Educated customers of available banking products and services to address their needs
- Engaged in active listening to understand customer concerns and resolve their banking issues
- Directed calls to appropriate departments when needed.
HR Admin Assistant
Paramed Home Health Care
12.2022 - 10.2023
- Assisted the Central operation team and Human Resources team on a variety of administrative and clerical duties that were necessary to run the department efficiently
- Helped 45 personal support worker for their new contract transition everyday
- Scheduled Interviews for internal recruiters via MS teams, Google calendar etc
- Prepared offer letters for new contract of existing staffs who were in transition to change their work status from part time to full time
- Processed staff requests and provided relevant information
- Provided orientations for new employees by sharing onboarding information packages and explaining company policies
- Updated & filed employee / client data within software system and Workday, utilizing email and other customized databases as required
- Documented, reported and escalated complaints and incidents related to staff and clients
- Engaged with clients and employees externally and internally.
HR and Recruitment Intern
Randstad Canada
05.2022 - 08.2022
- Reviewed and shortlisted 30-40 candidates for virtual interviews for high-volume recruitment
- Conducted competency-based virtual interviews and provided end-to-end onboarding support
- Prepared offer letters and assisted applicants with completion of the onboarding process
- Published job postings on the internal portal and various job boards and social media sites such as Indeed, LinkedIn etc
- Actively conducted background screening checks such as employment verification, education verification, and reference checks in coordination with third-party vendor, sent out health and safety training module via naritas software to the new hires in compliance with regulation
- Used Boolean search in ATS to identify the best possible candidate
- Maintained and updated employee records in HRIS.
Customer Service Associat
Dollarama, Dundas Square, Toronto
08.2019 - 12.2021
- Served 70-100 customer everyday
- Demonstrated use of professional judgment and critical thinking skills by identifying potential issues and discussing possible resolutions regarding various client needs
- Maintained accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchasing
- Operated cash and ensure that all money received is registered correctly.
Education
Post-Graduate Certificate in Human Resource Management - Human Resource Management
George Brown College
Toronto, ON08.2022
Bachelor in Business Administration (BBA) - Marketing Management
Independent University, Bangladesh (IUB)
Dhaka, Bangladesh 12.2014
Skills
- Recruiting
- Interviewing
- Onboarding
- Adaptability
- New Hire Orientation
- Employee Onboarding
- Office Administration
- Human Resources Support
- Administrative Support
- HRIS Management
- Understanding of HR Policies
Languages
English
Full Professional
Timeline
Associate, Everyday Banking
Bank of Montreal (BMO)
11.2023 - 01.2024
HR Admin Assistant
Paramed Home Health Care
12.2022 - 10.2023
HR and Recruitment Intern
Randstad Canada
05.2022 - 08.2022
Customer Service Associat
Dollarama, Dundas Square, Toronto
08.2019 - 12.2021
Post-Graduate Certificate in Human Resource Management - Human Resource Management
George Brown College
Bachelor in Business Administration (BBA) - Marketing Management
Independent University, Bangladesh (IUB)
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