Summary
Work History
Education
Skills
Timeline
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Shamlamol Ambanattu Kunjumon

North York,Canada

Summary

Dynamic and experienced customer relations and operations professional with strong problem-solving and critical-thinking abilities. Highly proficient in Microsoft Office Suite and G Suite. Energetic, self-motivated team player with excellent multitasking capabilities. Possesses strong interpersonal skills for effective interaction with customers, co-workers, and management. Recognized for exceptional attention to detail and accuracy, especially under tight deadlines. Industrious Buyer adept at keeping costs under control while optimizing inventory for usage needs. Versed in recordkeeping and production requirements. Bringing several years track record of success in manufacturing industry.

Work History

Buyer and Data Custodian

Microart Services Inc
  • Reviewed customer and vendor documentation collected by Client Services
  • Completed sales order review spreadsheets, identifying errors and unclear information
  • Submitted completed packages to Document Control for Pre-Production document preparation
  • Collected and managed incoming documentation
  • Assisted in researching and implementing information system solutions
  • Maintained accurate records, conducted audits, and corrected discrepancies
  • Operated and tested the purchasing database management system
  • Developed training for Client Services on standardization and technical issues
  • Oversaw procurement of maintenance, repair, operations, and process consumables
  • Verified and imported up-to-date customer information and BOMs
  • Ensured timely placement of material orders, adhering to LPIH dates
  • Updated the MSI BOM to reflect spending
  • Applied JIT inventory methodology to reduce stocked inventory
  • Performed ongoing MRO purchasing.

Customer Service Manager

Walmart
  • Supervised and motivated the front-end team to maintain customer service
  • Provided assistance at all outlying registers
  • Managed paperwork related to front-end operations (SWAS reports, Price overrides reports)
  • Coordinated lunch/break schedules for cashiers and customer desk associates
  • Reduced shrink levels through register balancing, training associates, and handling customer issues
  • Maintained cleanliness and safety standards during shifts
  • Ensured compliance with Walmart policies
  • Performed inventory counts and ensured accurate reporting on inventory day.

Front Office Executive

Nexa, AVG Motors Pvt Ltd
  • Provided day-to-day services for appointments and bookings
  • Assisted relationship managers with business plans and scheduling
  • Processed bookings, service dates, and transactions
  • Responded to Head Office inquiries, web inquiries, email inquiries, and inbound calls
  • Collected customer feedback for market analysis
  • Generated monthly sales reports, service reports, and incentive data for management.

Education

Diploma - Supply Chain and Operations Management

Durham College
Oshawa, Ontario
06.2021

Bachelor's degree - Business Administration

Mahatma Gandhi University
Kerala, India
05.2017

Skills

  • Microsoft Dynamics 365 and Microsoft Navision
  • Microsoft Office (Word (CERTIFIED), Excel (CERTIFIED), PowerPoint, Outlook, and Teams)
  • Power BI
  • SAP
  • Excellent interpersonal skills with the ability to interact with management, staffs, and customers at all levels
  • Excellent verbal and written communication skills
  • Proven ability to evaluate, prioritize and complete with high accuracy, complex problems in a timely manner
  • Excellent analytical skills, with high standards of accuracy and quality Detail oriented with strong decision-making skills
  • Purchase Order Management
  • Multi-tasking strength
  • Inventory Monitoring
  • Demand forecasting
  • Supplier Relationship Management
  • Materials sourcing
  • Customer Service
  • Pricing Analysis

Timeline

Buyer and Data Custodian

Microart Services Inc

Customer Service Manager

Walmart

Front Office Executive

Nexa, AVG Motors Pvt Ltd

Diploma - Supply Chain and Operations Management

Durham College

Bachelor's degree - Business Administration

Mahatma Gandhi University

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Shamlamol Ambanattu Kunjumon